F&B Captain

Job Description

Company DescriptionThe very first Pullman in Sharjah had a grand opening on February 20, 2020 is a sleek welcoming modern hotel providing 5-star chic urban setting for new generation of business & leisure travelers. Pullman Sharjah is a part of Terhab Towers joining the top 10 tallest towers in Sharjah skyline, an iconic new rise standing 160 meters tall hosting commercial & residential units along with Oriana Royal Care- A boutique healthcare facility. Pullman Sharjah is at a walking distance from Sharjah Expo Center. andfirst hotel in UAE that offers tailor made wellness programs with in-house support of Oriana Royal CareWhy work for AccorWe are much more than a world leader. We are more than 280,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,700 addresses and on our digital platforms.We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visitThe PositionBeing in charge of his/her own section & to provide prompt and courteous F&B service to the Restaurant guestsKEY ROLES & RESPONSIBILITIES

• Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Utilize the POS system to ring up sales, print checks
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain guests satisfaction and handle solvable problem which may arise, informing a manager of the problem and how it was resolved
• Follow cash and credit card procedures according to the guidelines of the accounting department
• Maintain a clean, neat and orderly restaurant throughout service
• Polish silver, refill salt, pepper and sugar, creamers, etc
• Ensure that work station is stocked with appropriate condiments at all times
• Report any guest comments regarding food and beverage to manager
• Conscientious handling and maintenance of operating equipment
• Learn and adhere to safety, sanitation and hygiene policies
• Maintain good working relationships with colleagues, and all other departments
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Lead opening/closing side duties as assigned and set all tables according to standards
• Report to manager any kinds of deviation from set standard and procedures
• Ensure that all service and storage areas are kept safe and clean
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment
• Carry out light cleaning and maintenance of the outlet
• Assist other Food & Beverage Outlets in their operations during peak hours if needed
• Follow hotel code of ethics at all times.
• Assist outlet supervisor in team training when required.

PERSONAL ATTRIBUTES

• Good reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills good problem resolution skills
• Strong F&B product knowledge
• Team player with strong interpersonal skills and attention to detail

QualificationsQUALIFICATIONS

• Secondary education

EXPERIENCE

• Minimum 2 - 3 year food and beverage serving experience
• Minimum 1 year Captain/Team-leader in a luxury hotel or restaurant

Additional InformationWhat is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Keyskills :
Pos customer contact Interpersonal Skills Problem resolution

About Company

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.