Customer Service Officer

1.00 to 10.00 Years Sharjah, United Arab Emirates 27 Apr, 2022

Job Location	Sharjah, United Arab Emirates
Education	Not Mentioned
Salary	Not Mentioned
Industry	Accounting
Functional Area	Not Mentioned

UAE National Customer Service Officer | Trading Enterprises | Honda | SharjahAbout the position:

Handling all incoming telephone communications, noting reasons for call, and forwarding to relevant team members, subject to availability
Providing excellent customer service as per company policy and procedures
Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
Logging calls (including time, date, and caller details)
Maintaining an up to date knowledge of personnel and procedures
Dealing with drop in customers as quickly and proficiently as possible, by coordinating with employees and customers
Ensure quality of job to avoid errors/rework and take actions on customer concerns to improve customer satisfaction.
Undertake safety awareness trainings as provided by the company
Follow emergency and evacuation procedure of the company

Keyskills :

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