Call Center Agent

1.00 to 10.00 Years Sharjah, United Arab Emirates 05 May, 2021

Job Location	Sharjah, United Arab Emirates
Education	Not Mentioned
Salary	Not Mentioned
Industry	Construction & Building
Functional Area	Not Mentioned

Answer calls professionally and provide information about products and services.
Obtain customers information by answering telephone calls; interviewing clients through surveys and verify the information.
Provide and collect details from customers regarding their requirements and collect information and details about customer complaints and feedback.
Keep records of customer interactions, transactions, inquiries, complaints, comments and actions taken.
Update the information provided by the customers in Salesforce (CRM) and assign it to relevant department.
Conduct after sales survey with the customers periodically to enhance customer experience.
Enter customer information into Salesforce (CRM) for business acquisitions, retention and management.
Ensure to achieve quality assurance target on a weekly & monthly basis.

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