Senior Representative, Learning & Development I

Job Description

1. JOB DETAILS:Position Title: Representative HR Grade IBroad Band: M07: Semi - professionalTalent Pipeline Layer: Managing Self Technical/Professional2. OVERALL JOB PURPOSE:Responsible for the functional support, maintenance and optimisation of HR Information Systems providing trustworthy and reliable HRIS and ensuring that Maadens human resources system needs are met3. QUALIFICATIONS, EXPERIENCE & SKILLS:Qualification: Relevant B DegreeExperience: 3 Years relevant experienceSkills:* Sound working knowledge and understanding of Ma?aden codes, regulation, rules, procedures* Effective analytical and problem solving skills* Good writing and reporting skills* Following rules, regulations, procedures and instructions* Effective self time management, planning and organising skills* Coping with pressures and setbacks* Sound knowledge of business principles* Critical thinking* Advanced ability to gather information and accumulate data* Advanced knowledge of HR principles* Results driven* Proficient attention to detail* Curios and innovative* Ability to adapt and respond to change* Competent in using applicable software and/or systems4. KEY ACCOUNTABILITIES:Focus AreaGet results through individual contribution, effort and self managementOperational / Functional1. Consistently delivers on all service level agreements2. Quality results through cost effective service and on time support3. Cost awareness and control4. Technical expertise and advice5. Technical/operating systems and models6. HSE targets1. Ensure creation of profiles in the system for all employees in an accurate and timely manner.2. Review and approve all employee profile update requests including basic information as well as the employment information (e.g. salaries, promotions, cost centre, etc.)3. Maintain and up to date employee records for all employees4. Provide support to employees in employee self service5. Resolve issues related to employee data management activities, if any, and escalate any unresolved issues to Employee Relations Head6. Ensure that employees are notified of the rejected employee profile update requests along with the appropriate reason for request rejection7. Assist in implementing and maintaining systems, policies and procedures related to Employee Data Management and HRIS to ensure adherence to company guidelines in addition to all policies and procedures that the Specialist?s superiors may see fit and applicable for the Employee Data Management operations8. Contribute to preparation of Employee Data Management and HRIS related reports for the management, auditors, etc. as per the directions of the Employee Relations Head9. Develop recommendations on best-in-class HRIS solutions to meet the system-related business requirements and HR objectives10. Ensure strategic integration of HR processes, policy and procedure into the HR information systems11. Coordinate between HR departments and IT department to ensure the HRIS requested is tested, delivered and effectively functioning and escalate any issues to Employee Relations Head12. Perform any additional responsibilities passed on by Employee Relations Head as requiredSystem Optimization:* Analyse and report the need for system enhancement or customization* Assist to determine the validity of (other) modules within HRIS, ensure current modules are being utilised and optimized to the fullest and support the implementation/maintenance of various modules within the system* Contribute to provide advisory services and guidance to management regarding system requirements based on company resources and needs* Data entry/maintenance into the HRIS system and assure data integrity of HR information* Back-up liaison for HRIS* Recommend changes to current processes to provide more effective use of the HRIS, and participate in projects to implement these changes (i.e. onboarding and exits, org charts, employment changes, performance management, recruitment, etc)* Work closely and collaboratively with other Shared Service departments in ensuring enrolment system functionality meets the needs of the organisation and reflects the accuracy of the benefits renewal rates and policy* Provide on-the-job and formal training to human resource data system users using custom software and company applications* Assist in designing and maintaining essential workflowsAnalytics:* Generate, and maintain effective periodic and ad-hoc HR reporting (e.g. turnover, headcount, recruiting, organisation charts, and other key metrics to drive organisational effectiveness)* Assist to develop a dashboard of HR metrics to be presented at monthly, quarterly, and annual senior leadership meetings* Develop and generate ad hoc reports to provide HR with timely and accurate data* Maintain and assist to create documentation of reporting processes and training guides for end users* Prepare, maintain, and update employee data for the HR information system* Provide technical guidance and direction to administrative, technical, and clerical staff on the operation and maintenance of the human resources information systemsAudits and Compliance:* Execute a regular monthly audit schedule to review the integrity of data in the HRIS system and databases and resolve issues* Serve as the liaison for annual data testing and auditing for HR team and other compliance requirements* Coordination of regulatory/legal compliance for HRBenefits and Compensation Administration Back-up:* Regularly interface with vendors and benefit brokers to resolve employee questions and claims* Administer and manage all new hire, insurance and benefits enrolment* Make recommendations for cost effective benefit program design changes* Manage employment verification requestsLeadership1. Understand, support and live the Maaden vision, values and goals2. Takes accountability for personal improvement, personal development, skills development and effectiveness3. Supports and articulate personal goals that are aligned to the business direction, that lead to personal development and effectiveness; Continuously strives to improve personal mastery, professional growth and business skills (ensuring technical/professional development in specialist area)4. Establish professional standards for work, project plans and organization to ensure service provision and effective individual contribution5. Share expertise freely and often during the application/review of policies, practices, standards, procedures and methods6. Conduct analysis to formulate recommendations and design solutions and implement them effectively, problem solving and decisions quality - Analysed, formulated recommendations, designed solutions and implemented them effectively7. Progress monitoring, reporting and corrective action8. Statutory compliance and professional practices* Question own way of doing things, and improve on personal work processes* Share new ideas regarding work* Improve present way of doing work by continuously asking questions* Set and work towards own performance targets and goals as per performance agreement* Project a positive image of the department1. Contribute to a working environment and culture which engages all Employee Relations staff2. Report to Employee Relations Head on a periodic basis key operational KPIs3. Submit to Employee Relations Head and above on a regular and ad hoc basis, inputs for business planning and operational improvements4. Adopt world class trends and best practices in Employee Data Management and HRIS with the goal of ultimately driving cost reduction and quality enhancement5. Contribute to innovation within the Employee Data Management function, thereby continually enhancing quality and reducing cost by streamlining processes, procedures and automation6. Define performance goals at the start of the year in coordination with Employee Relations Head7. Monitor work quality and escalate any operational issues in a timely manner8. Keep abreast of professional developments, new techniques and current issues through continued education and professional growthRelationships1. Build constructive working relationships with manager, peers, clients and other service providers (all stakeholders) to ensure effective stakeholder relationships2. Supports peers/team members to achieve team objectives through knowledge sharing, networking and collaboration with colleagues and other teams3. Maintain Manager and peer relationships marked by professional communication, behaviour and actions that results in high levels of credibility, trust and respect throughout the business unit or function4. Consistently meet customer and business requirements through technical/professional communication5. Puts forward new ideas, thinking and approaches adopted and supported by the business Internal: 1. Report to Employee Relations Head2. Maintain healthy working environment within the Employee Relations team3. Coordinate / collaborate with other Employee Data Management specialists to resolve operational issues and deliver efficient services4. Manage internal customer relationships (e.g. employee request for clarification) regarding operational issues5. Regularly oversee subordinate team staff, if any, for quality and efficiency External: 1. Manage external customer relationships regarding operational issues5. COMPETENCIES:Technical/FunctionalKnowledge of business/functional processesKnowledge and understanding of statutory and regulatory requirementsKnowledge of internal control procedures and authority matrixHR systems reporting, HR process, and project managementKnowledge and proficiency with managing HRISPersonal computer and business solutions software skills (e.g. MS Office, MS Excel, MS Word)Leading and facilitating changeAnalytics and creating value - Understanding analytics and its use in creating insight and measuring valuePeople analytics - Using analytics to inform organisation decision-makingLeadership? Developing self? Embrace digitalisation within the function? Teamwork and collaboration* Continuous improvement* Performance management process and system* Sound knowledge of people related policies, regulations and processes Safety? Safety advocate - anywhere and everywhere? Advanced awareness and understanding of HSE rules and procedures? Concern for own wellbeing and that of others? Ability to pro-actively identifying safety hazards and act accordingly

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