| Job Location | Saudi Arabia,Jeddah |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT / Computers - Software |
| Functional Area | Not Mentioned |
Required SkillProcess - IT Service Management|Implementing Problem Management ProcessesProcess - Design Process / Methodologies, Understanding of|Failure Mode Effects Analysis (FMEA)Behavioral - Aptitude|Data Related SkillsProcess - IT Service Management|Service Catalogue ManagementFunctional - Training & Development Activities|Identifying Training NeedsBehavioral - Aptitude|People skillsBehavioral - Microland Skills|Execution ExcellenceDetailsWill be responsible to own the process and the supporting documentation for the process with limited supervision.This includes accountability for setting policies and providing direction for the development, design and integration of the process as it applies to other applicable frameworks and related ITSM processes being used and / or adopted in the organization.The Process Owner will be accountable for the overall health and success of the Problem Management Process1) Participate in post mortem meetings and drive service providers to identify root cause including well defined corrective/preventative action plans2) Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded and tracked to resolution in line with agreed 3) resolution plans4) Strong exposure to Service Now with a clear understanding of how tools should be used to support problem management process activities.5) Pro-actively identify operational issues and trends6) Provides appropriate reporting and drive resolution working directly with Service Providers7) Monitors problem management performance metrics and Key Performance Indicators (KPIs)8) Creating and updating of Problem Records9) Organising and chairing Problem Investigation and Problem Review Meetings10) Driving investigations to identify the root cause of Problems, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)
Keyskills :
Microland's delivery of digital and "Making Digital Happen" allows technology to do more and intrude less. We make it easier for enterprises to adopt nextGen Digital infrastructure. We enable this using our expertise in Cloud and Data Centers, Networks, Digital Workplace, Cybersecurity and Industrial IoT - ensuring the embrace of brilliance is predictable, reliable, and stable.
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