| Job Location | Saudi Arabia |
| Education | Graduate; Post Graduate |
| Salary | Not Mentioned |
| Industry | IT - Software |
| Functional Area | Not Mentioned |
Reporting : Utilize Excel to analyze ticket data, generate reports, motify the ticket data as customer request .? Handle Client Requests and Complaints: Receive, review, and resolve client tickets in a timely manner, ensuring all issues are addressed and resolved to the clients satisfaction.? Order Management: Track and manage order status using our tracking system, ensuring proper documentation and follow-up for all client interactions.? Communication: Communicate clearly and professionally with clients via email or other channels to gather information, provide updates, and resolve issues.? Problem-Solving: Investigate and troubleshoot issues reported by clients, collaborating with other departments as needed to find effective solutions.? Customer Service: Provide exceptional service by actively listening to clients, demonstrating empathy, and delivering solutions that meet their needs.? Documentation: Maintain accurate and detailed records of client interactions, resolJob Qualifications? Excel Proficiency: Strong experience with Microsoft Excel, including the ability to create and manage spreadsheets, analyze data, and generate reports.? English Language Skills: Excellent written and verbal communication skills in English, with the ability to convey information clearly and professionally.? Technical Skills: Familiarity with ticketing systems and CRM software .? Customer Service Experience: Proven experience in a customer service or support role, preferably with experience in handling client complaints and requests.? Problem-Solving Abilities: Strong analytical and problem-solving skills with the ability to handle complex issues and provide effective solutions.? Attention to Detail: High level of accuracy and attention to detail in handling client tickets and maintaining records.? Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.RemarkBeing able to speak Arabic is a plus advantage
Keyskills :
Microsoft Excel ticketing systems and CRM software
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