Customer Experience Program Manager

Job Description

Your roleWere seeking a Customer Experience Program Manager for our Customer Experience team. As Customer Experience Program Manager, you will be crucial in advocating for our customers by improving the customer journey touchpoints through the design and implementation of CX programs aligned to the objectives of the Customer Experience organization. Drawing on your proficiency in leading and managing customer experience programs, performing customer research, you will be responsible for analyzing market trends, benchmarking, creating and updating program documentation, communication strategy, and progress updates for stakeholders to create unique experiences only Tamara can provide. With a proven track record of developing and implementing customer experience programs, good stakeholder management abilities and ultimately revolutionize the way millions of users shop, pay, and bank.You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.Your responsibilities Lead and manage customer experience programs from planning to execution. This includes developing project plans, timelines, as well as ensuring project milestones and deliverables are met. Collaborate with internal teams including Ops managers, product, marketing, and BI to identify customer pain points, develop solutions, and implement improvements. Conduct customer research, market trends analysis, and benchmarking to inform project decision-making and strategy when needed. Develop and maintain program documentation, communication plans, and status updates for stakeholders. Stay up to date on industry trends and best practices related to customer experience and program management. Develop and maintain customer journey maps that identify pain points, opportunities, and key touch points across the customer journey.Your expertise Bachelors degree in computer science, engineering or related field. 5+ years of experience in customer experience or related roles. Experience in developing and executing customer experience programs. Strong stakeholder management skills and ability to perform under pressure. Project/program management certification is a plus. Process excellence certification is a plus.Desired Candidate ProfileEducation:Any Graduation()Gender:nmNationality:Any Nationality

Keyskills :
project management Stakeholder Management Process Excellence program management Customer Experience customer research

About Company

Baker Hughes Company is an American international industrial service company and one of the world's largest oil field services companies. The company provides the oil and gas industry with products and services for oil drilling, formation evaluation, completion, production and reservoir consulting.