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After Sales Manager

3.00 to 7.00 Years   Saudi Arabia   25 Jan, 2025
Job LocationSaudi Arabia
EducationGraduate; Engineering Graduates/PG
SalaryNot Mentioned
IndustryAdministration / Commercial Operations Installation / Maintenance / Repair
Functional AreaNot Mentioned

Job Description

- Service Agreement Development:Design and prepare comprehensive service agreements that include defined KPIs and incentive plans, based on collaborative discussions with service partners and aligned with regional strategy.- Service Strategy & Network Support:Guide service partners in creating market-aligned service strategies.Assist in designing and establishing robust service networks and spare parts distribution channels to achieve service performance targets.- Pricing & Market Analysis:Collaborate with the price manager to define competitive spare parts pricing, leveraging market insights and partner feedback.Support service partners in spare parts price management to ensure market relevance.- Service Marketing & Innovation:Drive service marketing initiatives, supported by C-budget allocation and Bosch marketing expertise.Encourage innovation by helping service partners develop new service solutions tailored to local user needs.- Inventory & Logistics Management:Assist service partners in building and maintaining adequate spare parts stock to meet market demands.Oversee logistics processes to ensure timely spare parts order fulfillment.- Performance Monitoring & User Satisfaction:Regularly track service partners service performance to maintain high levels of user satisfaction.Address warranty and product quality concerns as well as service-related complaints effectively.- Training & Development:Organize technical training programs for service partners and their teams to enhance technical proficiency.- Digital Transformation:Implement new digital tools to elevate service delivery in the market.- Budget & P&L Management:Take full ownership of turnover, P&L, and C-budget management within the responsible region.QualificationsProven experience in service operations or a related technical field.Technical knowledge of power tools is a plus.Effective communication and relationship-building abilitiesReadiness for up to 50% travel timeMinimum 3 years of experience in After Sales ServiceBachelor degree in (international) business or engineeringYou will be redirected to the company website to apply for this position.

Keyskills :
After Sales Service communication skillls

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