Spa & Recreation Manager - Crowne Plaza Resort Salalah

Job Description

Do you see yourself as Spa Manager? At Crowne Plaza? Hotels & Resorts our goal is to make business travel work. That?s where YOU come in. When you?re part of the Crowne Plaza Hotels & Resorts brand you?re more than just a job title. At Crowne Plaza, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. The Crowne Plaza Resort Salalah sets in 45 acres of private tropical gardens and on a long stretch of pristine sandy beach. The resort enjoys an ideal location for Business, Meetings & Events and leisure Travelers. Recline on a well-lit beach and by the pool with sumptuous cuisine at the relaxing Crowne Plaza Resort Salalah. Receive a warm welcome from friendly Omani colleagues as you cross 42 acres of lush, landscaped gardens and enter into the gleaming lobby of Crowne Plaza Resort Salalah. Well show you to your room or suite, or point you towards our 3 interconnecting pools, tennis and squash courts or par-3 garden golf course. A courtesy shuttle bus whisks you from Salalah International Airport to Crowne Plaza Resort Salalah in 10 minutes. We combine a resort getaway with easy access to the center of Salalah, just a 10-minute drive away. Lush hotel gardens lead to the gentle turquoise waters, lapping against the beach. Locals are drawn to our night-time attractions, from sumptuous themed buffets on the white sand at Ocean Blue Restaurant and panoramic sunset and ocean views at Dolphin Terrazza. Al-Khareef Pub, with its rich wood and stained glass, is a homely space serving draught beers. Dine al fresco on the Arabic-style terrace of Darbat restaurant or sip cocktails at the Splash Pool Bar.

• Manage day spa services to clients.
• Create aggressive guest satisfaction action plan to attain overall Heartbeat score.
• Manage appointment bookings.
• Manage all building maintenance issues and facility aesthetics.
• Train all new hires on computer system, POS terminal and operational procedures.
• Maintain inventory and monitor records of all items.
• Be knowledgeable on the different services offer.
• Train employees, coordinate scheduling, process payroll and provide quality customer care increasing revenue and building long-term client relationships.
• Establish budgetary controls, inventory procedures and modify pay structure to increase spas profitability.
• Arrange logistics for weekly facility events/meetings, including creating customize itineraries for various group meetings.
• Develop comprehensive standard facility operations manual, including written policies and procedures for all spa facility services, administration and maintenance.
• Design marketing materials and spa menu; maintain monthly promotional mailers and client database.
• Supervise and guide the team to ensure optimum sales techniques are used for the purpose of maximizing revenue.
• Conduct activities and services for guest and members while giving proper instruction and safety reminders
• Apply correct charges to guests and visitors where applicable for use of the facilities and services
• Demonstrate service attributes in accordance with industry expectations and company standards.
• Ensure overall responsibility for maintaining standards within the areas and keep the facilities and equipment clean and well maintained
• Schedule and regularly conduct routine inspections of areas
• Maintain detailed knowledge of the hotel?s emergency response procedures
• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and FLS
• Ensure tall security incidents, accidents and near misses are always reported and brought to the attention of the Manager

• A confident communicator with strong interpersonal skills
• Bachelor?s Degree / Higher Education qualification / equivalent in hospitality or related field
• 2+ years total experience in a related field
• Direct supervisory experience over Spa / Recreation / Health Club or an equivalent combination of education and work experience
• Must speak local language

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