| Job Location | Riyadh - Saudi Arabia |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Consulting / Management Consulting / Advisory Services |
| Functional Area | Not Mentioned |
Duties and ResponsibilityOpening, updating and reporting on customer cases opened through ticketing system.Apply basic technical support skills to handle customer incidents and case resolutionCommunicate technical issues to both internal and external customers quickly in a fast-paced customer critical environmentNotify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolutionUnderstand VCE s technical communication structure and sometimes participate in virtual team training and product knowledge sharing meetingsHelp to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc.Validate technical information and issues early warnings and shares information as needed.As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required.Key Skills:- VMware ESX- Storage- VMware- VMware vSphereAdditional Requirements:Experience & SkillsMust have a good understanding of VMware technical environments (storage & virtualization) and minimum 2-3 years technical experience in Storage and virtualization.Virtualization VMware vSphere VCP certified or relevant work experienceKnowledge on vCenter, ESX, ESXi, Operations Manager, Server Heartbeat, Update ManagerCompute Cisco UCS Blade servers DCUCI certified or relevant work experienceExperience in a technical and/or customer support setting is mandatoryExcellent business communication skills: understands how to communicate to customersQuick learner, passion to challenge cutting edge technologyCan work in high-pressure environmentEducation: Bachelor s Degree preferred or matching work experience
Keyskills :
VMware Virtualization Specialist
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