Vendor Operations Assistant

Job Description

Employment: Full Time DescriptionWork with vendor managers to assist vendors for various activities such as item listing, replenishment, warehouse related issues, payment process etc.Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.Guide & help seller for completing onboarding formalities & train them on internal tools.Regular interaction with sellers on replenishment and trouble shooting operational issues-like FC appointment issues or listing issues etcHandle various types of cases related to inbounding, product issues and customer complaintsProvide required inputs to seller to manage customer feedbacksCoordinate with sellers/vendors & internal teams for Catalog creation & product imaging.Review Amazon catalog for content quality based on pre-defined guidelines & coordinate with internal team to fix the issues for better customer experienceDocument processes & regularly update existing SopsReview & suggest SOP changes required if any to the team basis input from Category managersAssist Category team in identifying & configuring deals as per the guidelinesHandle various sets of daily, weekly and monthly business reportsOnboard new processes if required as per the business needs REQUIREMENTS: SkillsExcellent written and oral communication skills in EnglishMS Excel proficiency ability to mine voluminous data for specific detailStrong analytical skillsStrong interpersonal skillsExcellent listening skillsExcellent data accuracy skills, eye for detail, and commitment to meet deadlinesCritical Qualities / CharacteristicsPace of implementation and consistency in performanceWillingness to take initiatives and additional responsibilitiesWillingness to travelCommitment and completion factorPeer respect - establish and maintain cooperative working relationshipsCreative and analytical problem solvers with passion for operational excellenceIdentify areas of possible process improvementsAbility toMulti task in a fast paced environmentOperate in the system with speed and accuracy necessary to meet Amazon standardsHandle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholdersOperationsMeet and interact with sellers/vendors for initial process setupFlag possible escalation, dive deep to recommend and implement corrective actionsFlag any updates received from stakeholders on process to Team Lead/ManagerBe part of client calls to raise challenges, lead, and document conference discussionsAudit tasks assigned to junior associates and report quality metricsTrain new staff and give feedback to the training teamUnderstand the processes across teams & work towards improving the same along with process expertsBasic QualificationsBachelors degree in any disciplineFluent in English and ArabicNote: The job is temporarily of 6 months.Preferred QualificationsPreferred Experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data.

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About Company

Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.