Territory Manager

Job Description

Led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan, Careem is pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.We are in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.We?re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.About the teamThe Territory Management team that falls under the Account Management Team in Careems Food vertical plays a key role in working closely with food partners within priority districts / areas in our various geographies to develop sales, marketing activities and work on improving customer / experience metrics as well as identifying locally-relevant growth opportunities that Careem can leverage.What youll do

• Collaborate with internal and external stakeholders and put concentrated efforts to drive and impact Careem?s GMV and order growth positively within dedicated territory through locally-relevant activations and demand-building initiatives
• Develop territory-based insights on a zone by zone level to determine key marketing / demand-driving / brand-building opportunities to strengthen Careem?s consumer-facing positioning and local relevance
• Highlight brand acquisition opportunities and coordinate with sales function to highlight said opportunities in up and coming zones or hip / popular brands that have a local affinity with customers that would strengthen Careem?s brand selection and partner density
• Roll-out Careem blanket campaigns / activities with select partner base in assigned territory as well as best-fit activities by brand to positively impact PV % from GMV
• Maintain and enhance overall Partner Engagement within zone by ensuring Engaged Brands / Outlets % across managed territory and identifying potential problematic brands and proactively taking steps to drive orders towards them
• Serve as a Careem ambassador to Key Accounts within assigned territory and ensure end to end management of the relationship encompassing operational challenges & business development opportunities across Careem?s verticals
• Serve as a core insight generator for assigned territory & zones from a partner, customer, zonal dynamics & industry perspective and ensuring these insights are highlighted and shared in a timely manner to concerned stakeholders
• Collaborate with Partners and Partner Ops. Team to maximize operational efficiencies with problematic merchants and maintain a positive outlook on experience metrics (Rescued Orders %, Low Rated Orders & Wait Time at Outlet)
• Provide constant coaching and guidance to the team on Careem?s ethics, values & their relevance towards their day to day tasks
• Support in rolling out team development activities and initiatives that support technical, business & personal skills growth
• Ensure timely communication of zonal targets by Account Manager on all concerned metrics as well as reporting of daily, weekly & monthly performance trends and monthly achievements
• Co-visiting partners with team to provide in-call coaching and guidance to enhance business development approach towards partners and to aid opportunity identification and issue relay process

What youll need

• Minimum 3 years of working experiences within Account Management
• Food or Retail background is preferred
• Location must be in Riyadh

Where youll be

• Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
• You?ll be working in the location you?re hired from. Due to legal and compensation considerations, you will need to be based out of the country you?re hired from as your primary work location.

What we?ll provide youIn addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.As a Careem colleague you will be able to:

• Be part of a Remote-First organisation
• Work from any country in the world for 60 days a year
• Use Unlimited Vacation days throughout the year
• Access fitness reimbursements for health activities including: gym, health club and training classes.
• Work and learn from great minds
• Create impact in a region with untapped potential
• Explore new opportunities to learn and grow every day

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