Senior Officer IT Risk & Problem Management

Job Description

& Accountabilities :Conduct and coordinate IT Risk & Problem Management related activities in TOG. ú Assist to establish and review the technology risk management policy, mechanism and tools of the Group with reference Headto Office and regulatory requirementsú Assist and monitor first line of defense in applying technology risk management tools in identifying, assessing, monitoring and controlling technology risk, and provide guidance on necessary mitigation measures.ú Assist to prepare regular management reports on technology risk status of the Group.ú Assess the adequacy and effectiveness of the controls from technology risk perspectives during due diligence of newand existing products/ service propositions and incident handling, provide advisory and recommendation on newtechnology solution of IT initiatives.ú Coordinate technology risk related regulatory examinations and communication, conduct reviews to identify possiblerisks and provide recommendations to address the control weakness, and monitor the implementation progress of theremedial action(s).ú Stopping repeating incidents and analyzing their business impact.ú Ensure the specific technical skills required are provided to deliver an effective problem management functionproviding gap analysis and roadmap for improvement of serviceú Analyze problem reports and statistics to propose resolutions to reduce the number of incidents, by proactivelyidentifying and preventing possible incidentsú Ensure an effective and coordinated set of processes are maintained across all services, suppliers and customers Qualifications & Experience :ú Strong qualification in Information Security. Professional qualification/international certifications such as CISSP, CISA,and CISM, CRISC or equivalent are favorable.ú Proficient in knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc.) used within financial organizationú Has a broad knowledge and understanding of IT concepts and architectures, coupled with proven experience ofsuccessfully managing incidents and problemsú Has general awareness of the nature of business-critical incidents, and of their implications for the businessú Relevant ITIL intermediate qualifications, ITIL Expert desirable.Strong and proven experience in financial industry.ú At least 3 years of strong and proven experience in relevant fields.ú Thorough understanding of regulations and best practices of risk management. Knowledge & SkillsTechnical Skills: ú Strong knowledge of information security concepts, methodologies and best/leading practices.ú Good analytical skills and financial awareness.ú Good ability to plan and manage multiple teams simultaneously.ú Ability to promote quality and order.ú Good quality assurance skills.ú Good knowledge of Banking business processes and practices.ú Good risk assessment and impact analysis skills. Administrative Skills:ú Good coordination skillsú Good organizational skills.ú Good technical writing skillsú Good time management skillsú Good documentation skills. Management Skills: ú Good motivation skillsú Good presentation skills.ú Good project management skills.ú Good communications skills in English and Arabic.ú Good interpersonal skills.ú Good ability to maintain relationships at a senior management level.ú Good mentoring skills.ú Good relationship building skills. Behavioural Competencies Core Behavioral Competencies 1. Customer Focus: The ability to embed a customer centric culture among employees to build a competitive valueproposition. It involves understanding and meeting external and internal customer needs, building and maintainingprofitable long-term customer relationships based on trust, and the personal commitment to providing exceptional high quality service.2. Innovating & Driving Change: The ability to innovate and enable the process of change and transition, both from theperspective of the organization and on the individual level. It involves capitalizing on new ideas or ways of working, andensuring that the organization makes the most of opportunities that are presented and uses knowledge to sell / crosssell relevant CLIENT products and services.3. Teamwork & Communication: The ability and desire to understand and respond effectively to other people fromdiverse backgrounds and to work co-operatively with others across the organization in the pursuit of common businessgoals and positive results. This includes the capability of developing and maintaining relationships with others,demonstrating a sense of team spirit, encouraging an environment of open & effective communication, sharinginformation, valuing the contribution of others and treating them with dignity and respect.4. Living our values: The ability to demonstrate CLIENT values in alignment with the organizational goals and translatethem into expectations, priorities and behaviors. To be recognized in our communities as the bank that builds long-term, highly-valued relationships with each other and with our clients. Leadership Competencies :1. Strategic Thinking: The ability and desire to identify and develop a positive and compelling strategy that aligns withthe future vision of the organization to ensure future growth and sustainability, and develop actionable strategicobjectives and plans that are based on long term value creation to all stakeholders.2. Mentoring & Developing Teams: The intention and ability of encouraging and inspiring others to develop confidenceand capability to help them realize their full potential. It involves the ability to provide an inclusive workplace that fosters the motivation and development of others, tracking team progress to achieve common goals; providing appropriate feedback concerning group and individual performance, facilitating effective delegation and empowerment, and creating successors.3. Decisiveness: The ability to independently make difficult, logical and well-reasoned decisions involving varied levels of complexity, ambiguity and risk, in timely manner. This involves acting proactively, and being prepared to commit to a firm course of action and be held accountable for the outcome.

Keyskills :
It InfrastructureItilInformation SecurityRisk Management

About Company

Vision & Innovation for Information Technology Systems