Senior Manager / Director - Business Design

Job Description

Skills and attributes for success - Strong analytical and problem-solving skills - Strong drive to excel professionally, and to guide and motivate others - Advanced written and verbal communication skills - Dedicated, innovative, resourceful, analytical, and able to work under pressure - Foster an efficient, innovative, and team-oriented work environment - Demonstrate a strong customer-centric mindset, creative thinking and attention to detail To qualify for the role, you must have - A bachelors or masters degree with 8+ years of working experience in a client facing and problem-solving capacity. Preferably with experience in a business consulting role in a leading consultancy firm, designing or delivering customer transformation programmes in the market. - Experience in transforming commercial and customer-led functions in Real Estate, Tourism and Hospitality including but not limited to Customer research and Insights . - Human-centered Experience Design and Measurement - Sales and Marketing - Customer Service and Engagement - Recognized digital platforms and enabling technologies i.e. CMS, CRM Ideally, you will also have - Destination management experience - Knowledge in Agile methodologies - Certification Customer Experience, Design Thinking, UI/UX What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you. What working at EY offers EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer: - Support, coaching and feedback from engaging colleagues - Opportunities to develop new skills and progress your career - The freedom and flexibility to handle your role in a way that is right for you About EY As a global leader in assurance, tax, strategy & transaction, and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

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About Company

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region