Provide excellent support and administrative service to the Sales Department
Develop effective manufacturer and supplier contact
Deal efficiently with customer requests and queries to ensure total customer satisfaction ?
Help Retailer achieve industry-leading standards of process efficiency and cost control
Key TasksObjective: Provide excellent support and administrative service to the Sales Department
Review all functions and tasks with the Sales Manager and advise of any discrepancies or problems encountered
Make appropriate weekly / monthly reports to the Sales Manager
Post bonus to deals after gaining authorization from the Sales Manager
Document and log all transactions in a structured and methodical way and maintain a systematic filing system for prompt retrieval of documentation
Maintain effective liaison with all members of the sales team, forming a strong sense of teamwork within the sales department, and ensure accurate and timely feedback of information to appropriate persons
Objective: Develop effective manufacturer and supplier contact
Ensure that all documentation is dealt with in a timely manner
Notify the Sales Manager of all changes to the manufacturer?s policies
Objective: Deal efficiently with customer requests and queries to ensure total customer satisfaction ? Ensure courteous and cost-effective use of the telephone
Approach all customers promptly and courteously and assist with their requests to the best of your ability
Objective: Help Retailer achieve industry-leading standards of process efficiency and cost control ? Complete all administrative tasks required to complete a vehicle sale, from locating the vehicle through to ordering number plates
Collect batch numbers for invoices and ensure accurate invoicing of all sold vehicles, including delivering and posting costs to sold vehicles
Check and maintain reports, including vehicle debtor report, demo stock report, and monthly demo write-downs, on a timely basis
Maintain payment records and conduct all transactions accordingly so that all cash, cheques, and charges are accounted for, following company policy for cash handling
Verify codes on sales orders
Ensure compliance with all health and safety procedures and company policy
Undertake other tasks and responsibilities, including training courses, as requested by the Sales Manager / Operations Manager
Key CompetenciesCustomer Focus
Approach every situation with a desire to understand and deliver
Listen effectively and communicate clearly
Use every contact with the customer to build a relationship
Take responsibility to ensure nothing is left to chance
Operational Focus
Undertake administrative tasks on part exchange vehicles
Undertake all sales department financial administration
Vehicle ordering
Vehicle preparation
Use technology effectively
Manage own performance
Contribute to effective working
Contribute to efficient reporting and administration of records
