Sales Admin Support

Job Description

Note: this is a third-party temporary contract for one year. Amazon Payment Services is one of the leading online Payment Service Provider in the MENA region. As digital payments evolve in the Middle East and North Africa (MENA), organizations are going through digital transformation and looking for simpler, safer, and affordable ways to process payments, coupled with a change in consumer behavior in favor of paying for products and services online. The future of payments continues to be digital with double-digit growth across different sectors such as e-commerce, travel, government, insurance, entertainment. Amazon Payment Services is at the forefront of innovation, reimaging payments in the MENA region. Learn more about Amazon Payment services here https://paymentservices.amazon.com/At Amazon, we have a long history of providing innovative services for businesses. With Amazon Payment Services, we empower merchants to build trusted, simple, and affordable payment experiences to help them solve many challenges such as increasing electronic payment coverage, increasing purchasing power at checkout, mitigating transactional risks, and offer payment insights via different integration end-points.The Sales Admin Support role will be responsible to carry out all administrative onboarding activities for APS merchants and ensure end-to-end onboarding process is completed efficiently and in a timely manner by coordinating efforts with internal departments and supporting the merchants for any engagements required. He/she will act as primary point of contact for new merchants in KSA region throughout their onboarding process (customer facing role).The position is based in Riyadh, Saudi Arabia.Key job responsibilities-Generate fully executed APS contract and sales commercials through internal Amazon tools.-To have a full knowledge of different onboarding requirements by each acquiring bank partners.-Responsible to support the merchant to submit the correct paperwork from the APS document online portal through calls or online chat support system. -Ensure the completeness of the onboarding requirements checklist.-Responsible to ensure the accuracy and completeness of merchants basic KYC information entered in the CRM tool.-Act as the main POC throughout the merchants onboarding journey, deliver a walkthrough of the E2E onboarding process, set the merchants expectation.-Responsible to provide proactive updates on the application status, deliver a timely and clear response to merchant queries. -Responsible to proactively follow up with the merchant to provide all necessary requirements requested by internal department.-Responsible to monitor merchant advancements through the onboarding process, facilitate proper handoff.-Required to travel to the merchants office location when needed to provide support on all requirements on site.-Provide daily updates to the responsible Business Developer/Account Manager from APS. Working closely with the Head of Sales/Business Development and APS Leaders, through communication & training. -Arrange for post going live training sessions with the merchants.We are open to hiring candidates to work out of one of the following locations:Riyadh, SAUBasic Qualifications :- Bachelors degreePreferred Qualifications :- 1+ years of sales experience

Keyskills :
customer service Kyc Sales Support communication Onboarding CRM Sales

About Company

Amazon.com, Inc. is an American multinational technology company that focuses on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. It has been referred to as "one of the most influential economic and cultural forces in the world",and is one of the world's most valuable brands. It is one of the Big Five American information technology companies, alongside Alphabet, Apple, Meta, and Microsoft.