Restaurant Manager - Italian

Job Description

Operations:- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.- To generally promote and ensure good inter-departmental relations.- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.- Occasional Responsibilities- To take time and get to know the guests, and to be committed to service excellence.- To conduct regular training sessions with the assigned team in line with the departmental SOPs i.e. guest care, service standards, up-selling approach, product knowledge, etc.- To conduct on the job training of future Assistants Outlet Managers if the situation calls for.- To prepare and issue duty schedules for the assigned team.- To ensure the proper appearance (condition of uniforms) and grooming of assigned staff members.- To evaluate the performance of the assigned team and initiate internal promotions.- To handle the welcome and seating of arriving guests with the assistance of the hostess.- To ensure that under no circumstances the entrance door is left unattended.- To maintain a professional / friendly relationship with the outlet patrons.- To establish and update the outlets database of regular guests.- To tour the outlet and all related areas frequently ensuring the highest possible cleanliness and maintenance standards.- To report any equipment failures/problems to the Maintenance Department.- To pass any maintenance requests to the Maintenance Department.- To participate in any Training/Developments schemes as recommended by senior management.- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.- To resolve guest complaints immediately.- To ensure that all mise-en place is done according to the whole days service requirements.- To be actively involved in the outlets promotional activities.- To establish a close working relationship with the kitchen and liaises with the chef about menu changes, menu presentations and live cooking activities in the outlet.- To control / counter signs all store requisitions (operating material, food products and beverages) and ensures their accurate delivery.- To attend all regular Food & Beverage departmental meetings and conducts daily briefings to maintain an open communication within the assigned team.- To take part in the month end inventory with the cost controller to ensure that closing stocks are recorded as accurate as possible.- To have a complete understanding of and to adhere to Mvenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department. Administration:- Maintains staff attendance sheets and other payroll related documents, to be signed by the Department Head and submit them for signatures at the end of the month.- Responsible to meet and maximize the budgeted monthly revenue of the respective outlet, by exercising constant control of the operational expenses.- If the outlet features live entertainment, to assures the availability of document copies stating the legal approval i.e. NOCs, etc- To submit the following reports:- Overtime & extra hours consumed monthly.- Daily log book- Other expenses control sheet- Time schedule weekly- Vacation schedules yearly- Responsible for the financial aspects of the outlet(s) Mvenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

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About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

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