Reservations Agent - Saudi National

Job Description

Reservations Agent - Saudi NationalWe are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as: ? Process and confirm guest room reservations made by clients on the phone, letter or fax ? Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations ? Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. ? Show complete product knowledge, understand rate structure and apply rate management ? Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor ? Promote and maintain good public relations and endeavors to maximize business ? Maintain an accurate room status at all times ? Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails ? Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identifiedSkillsEducation, Qualifications & ExperiencesYou should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.Knowledge & CompetenciesThe ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies: Understanding the job Teamwork Taking Responsibility Recognising Differences Adaptability Customer Focus Job Location Riyadh, Saudi Arabia Residence Location Saudi Arabia Centro is a modern, stylish and affordable lifestyle business hotel. Centro Olaya, the latest Centro property in Riyadh under the ?Centro by Rotana? brand, is centrally located in the heart of the Saudi capital, close to the city?s major business centres, leisure attractions and transportation services. Strategically situated between King Fahd Road and Olaya Street and few steps away f... rom Tahliya street ? renowned as the city?s premier shopping district ? major retail centres including Faisaliah Centre and Centria Mall are located a short walk away, while the city?s Exhibition Centre is 15 minutes away by car. Featuring a modern, cutting-edge design, quality guest amenities, and unrivalled service standards, Centro is an inspired brand that sets a new benchmark for business and leisure travellers seeking style, sophistication and value for money. Centro is a lifestyle hotel brand that is young and fresh in its approach, original in its presentation, and dynamic in its offerings.

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