Learning & Development Manager

Job Description

Quality- Lead planning activities for Quality- Lead a team of quality assurance committee that performs quality assurance checks. This includes hiring, skill development, and managing performance.- Setting quality assurance objectives and ensuring that targets are achieved.- Conduct monthly Quality Assurance meeting debate planning and action plans, and discussing the quality status quo and areas of development.- Monitor the guest feedback and staff performance and assess the pros and cons and assist finding keys to develop and maintain high quality.- Assists in new hire or recurrent training delivery as required.- Review Global Brand Compliance assessment and improvement reference with the hotel department heads and ensure setting and implementation of the action plans required.- Promote quality and performance improvement throughout the hotel.- Identifying relevant quality-related training needs and deliver training.- Gather relevant data and produce statistical reports in a monthly basis.- Conducts internal Audits and inspections to ensure standards and objectives are met- Coach and motivate managers and staff and display high influencing skills- Performs special projects and other duties as assigned by management as required.General- Informs GM-HODs-Supervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.- Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.- Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.- Takes personal care of a regular exchange of technical know-how with his/her colleagues from learning & development at Corporate Office.- Familiar with the Trust You and Quality related systemsMetrics- Learning and Development Audit- Brand Audit- Trust You- Learning & Development BudgetCore BehavioursCore behaviours are our actions: what we say, what we do, and how we interact with one another. Our behaviours come from what we believe in, what we value. At Movenpick Hotels & Resorts, we call these value-based behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display.Trust: Operates with fairness and integrity, fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments.Relationships: We build and maintain strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.Drive: We are action-oriented, setting direction for self and others, clarifying goals and objectives and overcoming barriers and challenges to produce results.Entrepreneurship: We fully understand the business and market context, identifying and seizing opportunities for continuous improvement and supporting change.Movenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

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About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.