| Job Location | Riyadh - Saudi Arabia |
| Education | Bachelor of Science(Computers). |
| Salary | Not Mentioned |
| Industry | Consulting / Management Consulting / Advisory Services |
| Functional Area | Not Mentioned |
As a cross functions lead, act as a single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc.Implement & contribute with other divisions to achieve ISO 20000, 27001Capable to connect, update and manage discussions with the customer for all in-scope infrastructure related technical services Networking, Servers, VMware, Storage ...etc.Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towersLead the ITIL Process resources to achieve the Process KPIs and Service level targetsAct as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targetsEnsuring the Process adherence, meeting the quality norms of the customerDriving the internal audits, define and drive service improvement programs based on the external audit findingsReport the Customer on all Process areas as per the Contractual agreements (SLCs)Manage IT Operation Management staff by recruiting, training and coaching employees, communicating job expectations and appraising their performanceAnalyze IT Operation Management costs, value and risks of IT Services to advise management and suggest actionsMaintaining consistent service availability across all IT Operation Sites by implementing disaster recovery, fault tolerance plans, reliable backups for all systems and connectionsManage cross Service Lifecycle analysis, management and integrationDesign & development of Operation Plan, Operation Schedule, Standard Operation Processes, SLAs & Service Catalog as per the Operation ContractMaintain process maturity and CSI at prescribed levelsKey Skills:- CMDB- SLA- Storage- VMware- ITILAdditional Requirements:10 - 15 YEARS Experience in ITSM practice in managing various ITIL process roles Incident manager, Problem manager, Change manager, Asset and Configuration manager etc.ITIL 2011 Expert Certified, Knowledge of ITSM ToolsCapability to deliver ITIL Foundation & Intermediate TrainingExcellent team management skills and inter-personal skillsExcellent Presentation skills, verbal and written communication skills and facilitation skillsGood documentation and process flow diagramming skillsGraduate in Management / Engineering / Computer sciences
Keyskills :
ITSM Expert
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