hireejobsgulf
Register for Job

IT Administrator

3.00 to 5.00 Years   Riyadh, Saudi Arabia   29 Nov, 2023
PACE
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryGeneral Engineering Consultancy
Functional AreaNot Mentioned

Job Description

The key dimensions and job results of IT Administrator include:

  1. Provides technical support to end users.
  2. Troubleshooting and resolving computer hardware and software issues.
  3. Manage hardware and software inventory.
  4. Providing training on the use of IT systems and applications.
  5. Maintaining a high level of customer satisfaction.
  6. Keeping up to date on the latest IT technologies and trends.
Operating EnvironmentThe IT Administrator is accountable for assisting end users in resolving their daily technical problems, which are reported to the IT department via the IT service desk, The work environment will require:1.Adhering to the local laws and regulations, as well as any specific regulations governing IT infrastructure and support.2.Being able to work in a fast-paced, ever-changing environment.3.Being able to support site offices.4.Being able to work independently and as part of a team.5.Being able to work under pressure and meet deadlines.6.Being able to communicate effectively in English Language.Communication & Working RelationshipsIT Administrator must be able to communicate effectively with various stakeholders, including end users, IT Operations manager, and fellow support team. Being able to clearly explain complex technical concepts in a way that is easy to understand. The IT Administrator must also be able to listen to and understand the needs of end users to build and maintain positive working relationships with them.1.Maintain a first-class level of customer service, ensuring that all end-users are treated efficiently and in an appropriate manner.2.To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of Engineering applications such as AutoCAD and Revit.3.To assist all our users with any logged IT related incident when called upon.4.To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the end-users as soon as possible; escalating incidents to other support teams (Network team, System Administration, Applications team, and Security team) where necessary.5.Utilize the Service Desk tracking software to monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.6.Install, test, and configure new workstations and deployment for new employees using standard hardware, and software.7.Modify configurations, utilities, software default settings, etc. for the local workstation.8.Resolve incidents with printers, plotters, copiers, and scanners.9.Ability to do the passive network work and build simple network topologies.10.ÿAssist with onboarding of new users to ensure proper knowledge transfer for IT procedures and basic system know-how.11.ÿEngage in research and in-depth troubleshooting to resolve technical issues.12.ÿPrepare for the end user the IT training material and build the knowledge base in the IT portal as well as the service desk portal.13.ÿTrain users to use new or modified equipment, systems, or software packages.14.ÿMaintain the IT asset List and apply Asset Tagging and monitoring.

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved