Housekeeping Manager

Job Description

Operations:- Ability to focus attention on details and be able to organize, prioritize and follow-up.- Must be able to take initiative and work productively within any given period of time unsupervised. Should be aggressive and must work well under pressure.- Ability to maintain confidentiality and security of all guest and general hotel information.- Must be a team player, working well with other departments and co-workers.- Ability to work flexible hours, including weekends and evenings if necessary.- Ability to work flexible hours, including weekends and evenings if necessary.- Ability to go the extra mile, to provide the extra attention in order to satisfy guests individual needs and wants.- Should be creative, innovative and strive for continuous improvement.- Should display leadership qualities in regards to thinking clearly, quickly, and making decisions.- Ability to promote positive relationships with all guests in the hotel and company.- Ability to prioritize and organize work assignments; delegate work.- Ability to direct performance of staff and follow up with corrections where needed.- Ability to motivate staff and maintain a cohesive team.- Ability to ascertain departmental training needs and provide such training.- Ability to be a clear thinker, analyze and resolve problems exercising good judgment.- Ability to remain calm and courteous with demanding/difficult guests and/or situations.- Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.- Ensure that sufficient staffing is present to meet the daily business demands.- Handle all disciplinary counseling as needed according to Mvenpick policy.- Communicate anticipated business demands daily with each employee.- Conduct daily line-ups.- Ensure staffs knowledge of hotel services, features, and amenities.- Assign specific tasks to the staff as they arise.- Monitor and ensure that the Housekeeping staff performs their job functions to the hotels standards.- Assist the Housekeeping Staff whenever necessary in performing all job functions.- Conduct ongoing training with existing staff and ensure that new staff is certified as required.- Accommodate all guest requests in an accurate and efficient manner.- Coordinate all group requests and needs.- Monitor and maintain cleanliness and working conditions of equipment and supplies.- Prepare work orders for equipment repairs and distribute to Engineering.- Ensure all supplies are ordered with accurate usage factors and are received in a timely manner.- Ensure that all pertinent information is documented in the logbook daily.- Complete daily walk through with the night cleaners and evaluate their work.- Ensure payroll is documented and submitted accurately and promptly.- Ensure productivity forecasts are accurately completed and submitted timely.- Conduct performance appraisals of designated staff as required.- Assists in any emergency procedures such as Evacuation, Fire & Bomb Threat.- To ascertain a high degree of cleanliness within the Rooms (to receive zero complaints about your department). Mvenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

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About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.