Hotel IT Manager

Job Description

Administration:- Establish and maintain effective employee relationships- Maintaining up to date hardware and software asset registers- Maintain up to date written inventory records of networks, hardware, software and cabling.- Continuously refine the production of documentation covering application usage, installation instructions, and emergency and audit procedures. E.g. Server standards, IP Network Convergence standards, Green IT standards.- Maintain up to date vendor supplied documentation and store in logical order.- Maintain up to date internal documentation in accordance with Hotel Standards and Financial System Security Manual.- In conjunction with IT Coordinators in the hotels, monitor overall System training needs and contribute to ensuring an effective ongoing training plan exists and is effective.- Ensure computer facilities are available in the Training Room when required.- Undertake at least two days of personal off-site technical training per annum.- Undertake at least one day of a personal development course per annum.- Takes care of correct handling of hardware, peripheral equipment, proper working conditions (Temperature, Power earthing, etc.) and the training of staff to use and maintain the equipment they need for their daily work.- Maintains good relationship to local hardware dealers and maintenance contractors.- Responsible for Hardware Maintenance.- Knows about content and rules to be respected described within our hardware maintenance contracts and does not interfere in stipulated rules of conduct.- Ensures that all software handbooks and manuals are available to users and that newer versions always replace older versions as instructed or according the guidelines agreed with VP Technology ME & Asia.- Uses and installs software in accordance with the software licensing laws and installs only correctly licensed software.- Software licenses are to be filed in a safe place in case of inspection.- He/she is aware about the company standard and local licensing laws and therefore adheres to it for implementation.- Ensure that the hotel works with Mvenpick Hotels and Resorts Hardware partners and maintains effective relationships with them.- Supports the Hotel in resolving Hardware issues with partners. Hardware includes computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.- Ensure that all Mvenpick Hotels and Resorts IT Policies and Guidelines are being applied in the hotel.- Ensures that only original and properly licensed application programmes according to the IT managements policy and requirement are running on the hotels systems and computers.- Maintains effective relationships with Software suppliers in order to support the hotel in resolving Software issues.- Carry out datasafe/backup of all relevant user generated data of the general and personal systems.- Ensures the system reaches the highest level of security.- To carry out any other reasonable duties and responsibilities as assigned. Mvenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

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About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.