| Job Location | Riyadh |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Operations:- Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.- Keep welcome pack ready for VIP arrival (Reg.-cards, room keys, welcome drink)- Register and process check in/out for all VIPs guests efficiently and professionally, alert FOM & MOD on arrival.- Escort VIP guests to their rooms.- Greet all guests upon arrivals and departure.- To effectively handle all guest complaints concerning the Front Office in coordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager.- Effectively handle any emergency situation in absence of HODs- Update guest information into the computer after a complete check in.- Good knowledge of cashiering duties, foreign exchange transactions, and settlement upon Guests departure.- Updating RGR (Repeated Guest Ratio) report on daily basis.- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.- Good communication with GMs PA in order to complete all Ex-Office requests regarding potential MIP arrivals.- Handle issuance of guest room key cards and ensure effective control for guest security.- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.- Follow up with Concierge regarding shuttle Bus timings.- Daily courteous calls to VIP rooms, so too with other guests.- Report any unusual occurrences or requested to manager.- Be aware of the hotel accident Prevention Policies.- Ensure the cleanliness and neatness of front office area.- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day- Re-announce VIP rooms to Housekeeping and F&B departments.- Check if all departure details for the day have been taken, as well as for the next day.- To arrange for bouquets, cake and cards in case of guests anniversary and birthdays.- Check VIP rooms after amenities are placed.- File daily guest relations report and documents systematically.- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.- Reviews Guest Comments daily and reply to all of them, consult the FOM when complains accurse.- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.- Check Hotel / Residences situation, occupancy, functions, groups, VIPs. Mvenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.
Keyskills :
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.
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