Front Office Supervisor

Job Description

Operations:- Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.- Register and process check in for all arrivals.- Update and check guest information into the computer after a complete check in.- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.- Drive Upselling and exceed the monthly targets.- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.- Handle issuance of guest room key cards and ensure effective control for guest security.- Check and convey message to Guests.- Assist at the reception desk, Foreign Exchange, Night Audit and the Business center, as and when assigned.- Seek authorisation on special room rates, paid-outs, rebates, cash advances, and acceptance of cheques, on basis of established procedures - To check the paymaster and feedback to FOM. (Ultimate goal to have no paymaster).- Over credit limit report to be checked and files on daily basis.- Housekeeping discrepancy report checked and filed on daily basis.- Liaise with Guest Relations / Concierge for action plans on group arrivals / departure.- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.- Check Hotel situation, occupancy, functions, groups, MIPs/VIPs.- File daily reception report and documents systematically.- At the end of the shift or the day ensure all GSAs reports are completed and submitted in the correct tray for night auditor.- Assist MOD in doing "book out" when needed.- Coordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.- To effectively handle all guest complaints concerning the Front Office in coordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, report in writing via hotel duty log.- Other duties as assigned. - Perform duties in a manner that respects Mvenpick Hotels & Resorts Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.- Assist in Task Force Teams for new openings. (If asked).- Carry out any other reasonable task (which may not be stated here) as requested.- Attend and chair the daily briefings.- Trust You targets to be achieved and exceeded.- Comply with account audit requirements and be ready during your shift at all times.- Drive Cherish program and ensure targets are achieved and exceeded.- Assist FOM to achieve the departmental targets. Mvenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

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About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.