| Job Location | Riyadh , Saudi Arabia |
| Education | Not Mentioned |
| Salary | $1,000 - $1,500 |
| Industry | Telecommunications |
| Functional Area | Not Mentioned |
- Responsibilities include:???????? Addressing user tickets regarding hardware, software and networking???????? Walking customers through installing applications and computer peripherals???????? Asking targeted questions to diagnose problems?- Job brief :We are looking for a Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.?- Responsibilities :???????? Address user tickets regarding hardware, software and networking???????? Walk customers through installing applications and computer peripherals???????? Ask targeted questions to diagnose problems???????? Guide users with simple, step-by-step instructions???????? Conduct remote troubleshooting???????? Test alternative pathways until you resolve an issue???????? Customize desktop applications to meet user needs???????? Record technical issues and solutions in logs???????? Direct unresolved issues to the next level of support personnel???????? Follow up with clients to ensure their systems are functional???????? Report customer feedback and potential product requests???????? Help create technical documentation and manuals???????? Overall Call Management???????? 24/7 Monitoring???????? Diagnoses and acknowledgment network alerts, events or issues???????? Trouble Ticket handling???????? Troubleshoot Problems???????? reporting capability???????? network troubleshooting skills
Keyskills :
Technical Engineering Desktop Support
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