Customer Support Specialist

1.00 to 10.00 Years Riyadh, Saudi Arabia 10 Feb, 2025

Job Location	Riyadh, Saudi Arabia
Education	Not Mentioned
Salary	Not Mentioned
Industry	Automotive Dealership & Distributor - Automotive Repair, Spare Parts, & Support Services - Internet & E-commerce
Functional Area	Not Mentioned

Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
Provide helpful and relevant information to ensure a positive customer experience.
Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
Demonstrate in-depth knowledge of products or services to confidently address customer queries.
Resolve customer complaints and issues promptly, ensuring customer satisfaction.
Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
Leverage customer service skills to maximize the value of each customer interaction.
Apply all acquired skills from company trainings
Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
Escalate unresolved issues or concerns to the Team Leader for resolution.
Ensure the confidentiality of client and customer data.
Follow company policies and procedures diligently.
Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours.
Perform any additional duties assigned, in alignment with the role?s scope.

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