Consultant

Job Description

Why You MatterThe role of the Technical Services Consultant is to act as the primary consultant for multiple small to medium professional service engagements. This role primarily works with a designated Carbon Black (Cb) Engagement Manager or as the sole team member while relying on more senior staff for additional guidance during an implementation. The Technical Services Consultant will provide Cb customers and partners with technical and best practice guidance, hands-on configuration, implementation support, product mentoring, and in the case of other service engagements, project management support.This role will need to be filled by a resource that is comfortable working independently and while working with various customer environments. A strong desire for success and a positive attitude are essential to this job. As a Technical Services Consultant you will be expected to help work with other staff members and provide thought leadership on how to continually improve Cb s implementation services and approaches, as well as provide customer feedback and product ideas to Cb and support our growing user and partner community on the Carbon Black User Exchange.What You ll DoWork as a Technical Services Consultant to fully deploy Carbon Black software at customer sitesCollect technical requirements from customer and configure the Cb software to work within the capabilities of the application for those requirementsReview the configuration decisions that are available to customers and provide expertise and guidance on best practicesProvide onsite and remote technical guidance to new Cb customers to ensure a successful implementationFor single-Consultant assigned engagements, perform project management functions including, but not limited to, project scheduling, project tracking and status/completion reportingBuild and maintain customer relationshipsWork efficiently with Cb technical support team to solve customer issuesProvide critical customer escalation support to ensure timely and effective customer issue remediation and experienceContribute to best practices material development and maintenance in concert with Cb product releasesWork as a remote employee and willing to travel. (Including travel to support customers in Qatar)."What You ll Bring2+ years of experience in enterprise application security solutions5+ years of field consulting experience, preferably implementing security software productsProven ability to work remotely and independently to deliver Customer solutions and stay current with Cb product announcements, releases and processesKnowledge of enterprise IT infrastructures and configurationKnowledge of Microsoft Windows, Apple OSx and Linux configuration and managementKnowledge of software deployment and patch management tools (preferred)Experience with scripting languages (Python & PowerShell preferred), interacting with API s, and creating automationSecurity industry experience and/or Security Certification(s)Excellent oral and written communication skillsPossess the drive to succeed and to participate in the growth of an exciting, fast-paced companyWhy you should join usCarbon Black is a leader in endpoint security dedicated to keeping the world safe from cyberattacks. With more than 5,000 customers including 34 of the Fortune 100 the opportunities here are massive and exciting.With 1,200+ employees, offices across the world, and the best-of-the-best tools for collaboration from anywhere, now is an ideal time to become part of the CB Team. See where you fit best at Lifeatcb.carbonblack.com.Carbon Black, Inc. is an EEO/AA employer. Carbon Black is an inclusive employer that believes in workplace equality, supports diversity, creates a welcoming environment, and respects the unique qualities each individual brings to the company.

Keyskills :
Consultant