| Job Location | Riyadh |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Operations:- Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.- Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.- Assure that every luggage is covered with a baggage claim tag.- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.- Handle issuance of guest room key cards and ensure effective control for guest security.- Be aware of the hotel accident Prevention Policies.- Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.- Check Hotel situation, occupancy, functions, groups, VIPs.- Provide friendly sand courteous Butler service to guest and respond promptly to all requests and inquiries at all time.- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.- Co-ordination and information with the Housekeeping, Concierge, Front Office and other departments.- To effectively handle all guest requests.- He/she is familiar with all related company documentation and especially with the relevant Operational Standards- Manual for his/her field of responsibility. Mvenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.
Keyskills :
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.
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