| Job Location | Riyadh |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Operations:- Ensure the prompt and efficient handling off all guest luggages on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.- Assure that every luggage is covered with a baggage claim tag.- Parking of guests and visitors vehicles in the designated hotel parking area.- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.- Handle issuance of guest room key cards and ensure effective control for guest security.- Report any unusual occurrences or requested to manager.- Be aware of the hotel accident Prevention Policies.- Responsible for the efficient, clean, safe and hygienic maintenance of the Bell Desk area.- Maintains accurate records / documentation, as per operational and organizational requirements.- Responsible for lobby paging services.- Practices suggestive selling and able to familiarize guests to hotel facilities.- Coordinates with Front Office to ensure that payment of guest folios is protected at all times, vis--vis scanty baggage procedure & release of guest bags on departure.- Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)- Ensure luggage is placed for guest to unpack.- Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day- Check Hotel situation, occupancy, functions, groups, VIPs- File daily bell desk report and documents systematically.- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.- Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.- Ensures guest errands are completed as directed.- Responsible for the organization of work within the department, including assignments, time schedules and vacations of the staff- Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy- Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.- Handling telephone calls at the Concierge desk Mvenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.
Keyskills :
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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