| Job Location | Riyadh |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Bachelor degree in Business Administration or similar area.Minimum 2 years experience in a Customer Service, Complaints management or QA role is desirable.Ability to communicate effectively (both written and verbal) and influencing skills are required.Ability to examine and understand situations to understand the root cause and ultimately develop a successful resolutionDrive to champion improvements and work effectively as part of a team.Experience of creating reports and data that can be used by Senior Managers to understand the performance and activity of teams.Knowledge of CRM systems and business processes;Demonstrated dedication and passion to customer satisfaction, a breadth of business and industry knowledge and the proven ability to work cross-functionally are essential in this role.Collaborating and leading support teams on fast issue resolution and on customer expectations setting are critical success factors in this position.Demonstrable understanding of and the ability to work with bank related technologies.Ability to manage a team and drive the improvement and development of direct reports.Ability to deal with escalated resolutions to solution and identify ownerships of issues.
Keyskills :
We are a national group formed on the foundations of social responsibility and building the acquired value with hard work and quality of outputs that contribute to creating a fertile production environment for our esteemed customers so that they can present their work in accordance with standards of balanced performance that ensures continuity and reduces the expected risk.
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