| Job Location | Remote, Saudi Arabia |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | IT - Software |
| Functional Area | Not Mentioned |
-Great work environment-Flexible working options-Excellent career development opportunitiesOur client is a dynamic and innovative leading provider of construction management software. Our client empower construction professionals to collaborate efficiently, streamline their workflows and deliver project on time and within budget.The JobResponsibilities:Demonstrate Procore products to potential customers in pre-sales meetingsServe as the primary of contact to clients’ inquiries via phone, chat and email, building relationship with clients and their users both domestically and internationallyAcquire a thorough understanding of the Procore platform and tools needed to optimize its use and maximise its effectivenessKeep abreast of industry standards, new technologies and the latest in customer service techniquesCollaborate with cross functional team to address technical challenges and advocate for client needsDocument support interactions and maintain accurate records of client communications and resolutionsContinuously seek opportunities to improve processes and enhance the overall customer experienceIdeal CandidateThe ideal candidate will play a pivotal role in providing exceptional technical support and guidance; responsible for walking customers through the process of achieving goals with the software. You will be able to demonstrate the product to potential customers, be the go-to resource in offering user guidance and product expertise, respond to telephone and web inquiries as well as promoting Procore’s products and services. This role requires a combination of technical proficiency, strong communication skills and passion for help others succeed.This position will report to the Technical Director and will be based in Riyadh, Saudi Arabia.Requirements:Excellent communication skills both written and verbal in English and Arabic, with ability to clearly communicate to all levels of businessDiploma or equivalent: in Computer Science, Engineering or a related field (or equivalent work experience)Previous experience in technical support role, preferably within the software and technology industryStrong problem-solving abilities and a customer-centric mindsetExperience working with construction management software, particularly Procore is a plusAbility to thrive in fast-paced and collaborative environmentRef: UMRAYZDJ0X Company Profile Snaphunt is a specialist recruiting platform that takes the pain out of hiring and job searching.
Keyskills :
Procore
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