ICT Program Director/Manager

Job Description

About this opportunity We are looking for a Customer Project Manager who wants to be in a leading role for our continued journey towards the Digital Services through critical thinking, passion for customer satisfaction and efficient service delivery management of our resources, processes, and way of working, you will enable a profitable business for Ericsson.This role depends upon a deep understanding of our customers? business, and service delivery operations. In this role, you will be providing leadership to customer programs, by proactively & holistically handling all aspects of service delivery from presales to closure.What you will do

• Assume the role of Contract Fulfilment Responsible (CFR) during pre-sales phase, supporting the Customer Solution Responsible (CSR) and Key Account Manager (KAM) on defining a driven and profitable deal.
• In addition to the pre-sales and delivery activities, there are more important tasks assigned to the ICT Program Manager, such as:
• Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.).
• Driving up-sales opportunities by end-to-end teamwork and the latest understanding about our portfolio and offerings
• Mentoring the team, to interact with them and to support them in their professional growth, and to identify and recognize their strengths and talents as well as development areas
• Owns and conducts regular governance to drive operational and business excellence through effective KPI dashboards and measurements with group and its affiliates
• Own regular governance with customer business and technology units
• Ensure Governance and Customer concern structure is followed in Demand management
• Ensure compliance and ethics and exhibit outstanding role-model leading behaviors

You will bring

• 7+ years of experience in leadership with most focus on sales and delivery, Core and Cloud and BSS solutions within telecom and/or ICT industry
• Proficient within the overall telecommunications industry and evolution trends!
• Explicit customer focused business mind-set with clear orientation to practical results, revealing accountability and independence on performing his or her work based on defined objectives.
• Strong domain experience: OCC (OSS, Telecom Core & Cloud) & BSS
• Have personally assumed leading roles as lead program manager and lead services responsible in the creation of customer proposals and also being part of delivery projects of highly complex consulting solutions!
• Familiar with the main implementation aspects and challenges of Automated Network Operations OSS (Orchestration, Analytics and Assurance, Network Management), Core and Cloud (PC, UDM, Cloud, IMS and MSS solutions), BSS, Charging, Billing etc. preferably in 5G.
• Proven leadership skills in leading cross functional teams in either sales or delivery capacity
• Available to travel around the hub with an expectation to remain outside of the home country between 25% to 50% of the time
• Excellent presentation, verbal communication and written English. French skills will be preferred.
• University degree in Engineering or Technology or Economics, preferably MSC, MBA or equivalent
• Project manager certification (PMP) or equivalent certification
• Experience/knowledge in SWDP, CICD, ITIL, eTOM is plus
• Experience/knowledge of Agile methodologies and certification as ACP/Scrum Master is an added advantage!

Why join Ericsson?At Ericsson, you?ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what?s possible. To build never seen before solutions to some of the world?s toughest problems. You?ll be challenged, but you won?t be alone. You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city: Morocco (MA) || Morocco : North-West : Rabat || Morocco : Center : Casablanca Req ID: 659670

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