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IT Support Officer - Hospitality

1.00 to 10.00 Years   Qatar   29 Dec, 2023
Confidential Company
1 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryHospitality & Accomodation
Functional AreaNot Mentioned

Job Description

Job SummaryThe IT Support Officer provides an efficient and effective ICT Technical Support Service. This position diagnoses, resolves, and documents hardware and software problems timely and accurately. Maintains the stable operation of the in-house / On Site computer systems which includes installing, configuring, troubleshooting and maintaining hardware and software and provide end user support where required.ÿJob Responsibilities 1Principal Accountabilities

  • Assists user in diagnosing and resolving issue related to hard ware and software and other related IT concerns such as configuration and installation of server.
  • Monitors proactively and respond to ICT helpdesk tickets.
  • Provide day to day management of access to the ICT systems and services
Job Responsibilities 2
  1. Assists user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.
  2. Achieves internal SLAs for support
  3. Perform system backups and recovery on timely basis.
  4. Performs on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs
  5. Assists with Server installations and setups as well as resolution of server end problems.
Additional Responsibilities
  1. Assists with the administration of Client end Installations.
  2. Assists in network connectivity troubleshooting and firewall maintenance
  3. Installs Complex Software for Desktop Management. This includes Asset Management, Antivirus and Spam filtering software, Desktop Maintenance.
  4. Configures and installs personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.
  5. Identifies and corrects operational problems on employee computers systems.
  6. Update tickets using Service Desk application based on the SLA and SOP.
  7. Assists in monitoring that daily backup systems and disaster contingencies are in place in the event of such faults to minimize disruption.
  8. Continually conducts research and investigates new or improved ways of working to ensure the ICT system is operating at its most effective and efficient.

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