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Digital Experience Engineer

4.00 to 7.00 Years   Qatar   02 Dec, 2023
commercial bank of qatar
1 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking
Functional AreaNot Mentioned

Job Description

Role SummaryAs a Digital Experience Engineer, you will play a crucial role in carrying out administration, maintenance, and support tasks related to digital experience management. You will be responsible for driving change assessment and implementation, ensuring smooth workstation and patch management for Microsoft Windows and MacOS systems, and effectively remedying vulnerabilities for both Microsoft and third-party software.Key AccountabilitiesAs a Digital Experience Engineer, your key responsibilities will include but not limited to

  • Drive change assessment and implementation, within ITSM scope
  • Workstation and Patch Management (Microsoft Windows and MacOS)
  • Vulnerability remediation and mitigation for Microsoft and 3rd party software
  • Remote Server Administration Tools (Active Directory, DHCP, DNS, Group Policy Management, File Server, RDP)
  • Automation of tasks through scripts (batch, VB, PowerShell) and/or SCCM
  • Administration, Support and Maintenance of Virtual Desktops Infrastructure (Citrix Director, Citrix Studio and VMWare VCenter)
  • SCCM Administration and Maintenance (App/Package/Update/OS Creation, Deployment & Monitoring, Reporting, Compliance, etc.)
  • Enforce Data Protection and Data Leak policies and mitigation steps (Local Admin, USB & CD Access)
Other Accountabilities
  • Dealing with incoming faults in a professional, courteous manner over the phone, Tickets & On site
  • Taking ownership of faults and managing them in a logical and methodical manner
  • Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
  • Conducting full and thorough diagnostics with end users to enable first-point-of-contact fault resolution
  • Ensuring all faults are progressed & cleared within SLA ? escalating to other internal and external teams as appropriate
  • Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
  • Diagnosing and resolving problems to the customers satisfaction

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