Customer Service Coordinator

1.00 to 10.00 Years Qatar 01 Oct, 2024

To ensure that the highest standards of service are extended to all customers
Maintain customer risk register to maximize customer contract retention
Identify and develop revenue and growth opportunities for current customer turnover
Conduct regular customer surveys and maintain statistical information on the results
Resolve customer queries and complaints effectively and promptly
Liaise with other departments to ensure they are informed of service requirements and to resolve issues affecting service efficiently and effectively
Identify and provide feedback on trends and areas of concern to resolve customer complaints
Conducts monthly service meetings with each customer and supplies the meeting minutes within 24 hours
Inform and discuss activities with the Operations Manager and other senior staff when necessary
Assess the stability of all key accounts and review losses
Report competitor activity
Provide cover for Service Office employees when required and weekend telephone backup
Oversee installations of new customers
Other duties, as requested by management.

Keyskills :

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