Branch Supervisor

Job Description

Key AccountabilitiesBranch Management-Assist the customers in completing the required formalities.-Ensure continued compliance.- Ensure the CSAs are calling the customers as part of marketing.-Ensure the control function checklists are completed daily by jobholder.-Ensure completion of all financial and non-financialtransactions/amendments.-Ensure the fax instructions are received in good order by the Fund Transfer Unit and forwarded all the original instructions-Responsible for premises issues andcontrol branch registers (Key, physical, dispute & dispatch registers)- Custodian of vault cash, managers cheques & rechecking of teller activities-Responsible for branch opening and closing.-Promotion of self-service channels by educatingcustomer to use ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc.-Receive customer complaints and liaise with appropriate departments and ensure resolution-Monitor incidents of Money Laundering while opening the new accounts and daily transactions.Supervision of Subordinates-Organise and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.-Provide on-the-job training and constructive feedback to subordinates to support their overall development.Budgets and Plans-Contribute to the preparation of the budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues and areas of unsatisfactory performance are identified.Branch Value Proposition-Check, monitor branch literature displays/branding instrument, and request installation of new materials (if necessary), in order to ensure compliance against set CBQ branch guidelines.Branch Management-Recommend manpower staffing for branch team under this position?s area of responsibility based.-Manage and supervise all operational activities occurring within branch premise.-Review and recommend credit facilities within the bank policy.Other AccountabilitiesBranch Performance Management-Motivate employees and ensure their performance is evaluated according to policies and procedures, in order to drive performance culture within CBQ branch team.Branch Customer Service-Receive, allocate and inspect CBQ branch customer complaint and query management.-Implement branch initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels.Branch Capability Building-Conducting recruitment for new employees when needed and arrange trainings.-Coach, give feedback and review capability of branch staffs.Branch Reporting-Create periodic and or ad-hoc reports for branch manager, in order to provide visibility on the team?s achievement against established business target.Change Management-Lead and direct the management of change through continuous improvement of departmental systems.Policies, Systems, Processesand Procedures-Develop and oversee the implementation of functional policies, procedures and controls.Quality, Health, Safety, and Environment-Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department.MIS and Reports-Ensure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards.Key InteractionsInternal?Performance and Analytics unit?Product and Digital banking unit?PIC of Marketing team?PIC of Operation teamExternal?Branch Customer?Marketing and Event Agency?External Auditor & Compliance

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