Test Day Officer

Job Description

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.We work in two ways ? directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.These connections lead to an understanding of each others strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.Payband:4Positions:2Location:LahoreDuration:IndefiniteDepartment:English and Exams (Test Day)Closing Date: Application will close by 22 September 2022, 23:59 PST TimeRole Purpose:The purpose of this role is to implement all activities relating to the Test Day and Post Test Day across all products. The role will ensure examinations are conducted to relevant Corporate and Exam Board requirements and standards. The role is also responsible for ensuring timely scanning and submitting of exam papers to meet requirements for marking; Management of OSM and Speaking Results for IELTS and results upload to IWAS; Management of EOR, EAR and Refunds for all products. Results dispatchChallenges and Oppurtunities:

• Managing across a portfolio of products when the team has been used to managing by product
• Managing a combination of regular activity (IELTS) and huge peaks and troughs (Schools)
• Making team available to support additional Exams activities to support operational necessity / emergency

Main Accountabilities:Product Service Delivery:

• Responsible for CiCo and BOSS to record attendance
• Supporting Investigations emerging from Test Day activities
• Co-ordinates with Operations Planning Manager in venue planning
• Ensuring exam materials and papers received at the venue are stored according to Compliance standards and requirements and to escalate any discrepancies.
• Reconciling exam materials and papers received at the venue according to Compliance standards and requirements and to escalate any discrepancies.
• Checking the receipt of sufficient and adequate test day resources, (e.g. process guides, stationery, branding/signage/ technical equipment ? speaking test/hand scanners).
• Ensuring the proper procedures and documentation is adhered to when handing over to courier
• Ensures timely payment of Venue staff and Examiner payments
• Results Despatch for all products
• Responsible for ensuring timely checking of speaking test recordings, scanning, and submitting of exam papers to meet requirements for marking. It will also manage the post exams services like transfers, refunds, Enquiry on Results (EOR), and processing results, post result services, attestations, and certifications.

Customer Service

• Support the satisfactory resolution of complex/escalated customer (internal or external) operational complaints and issues regarding Test Day activity

Relationship & stakeholder management

• Close co-ordination with Exams operations, procurement, business development and BSS teams and exam boards

Risk & compliance

• Provides support and reporting for audits and performance reviews.
• Follows agreed corporate risk management processes and procedures when delivering services

Analysis & reporting

• Gather data for performance monitoring of staff on Test Day and pass to Test Day Manager
• Gather data for Investigations emerging from Test Day activities

Child Protection

• Ensure strict application of child protection implementation standards in planning, implementation, and monitoring in exams as per Child Protection Policy and to escalate child protection issue to the Head of Child Protection Pakistan.
• Ensure safe recruitment process are consistently followed and sustained for venue staff and third parties.
• The post holders must ensure that his/her behaviour is in line with child protection code of conduct while interacting with children.

Role Requirements

• Must have the right to work in Pakistan
• 1+ years? experience inoperations environment managing confidential materials (Computer based exams)

Experience and Qualifications:Experience of working with children and vulnerable adultsExperience of safe planning, organization, and delivery of activities for childrenOur Values and BehavioursBritish council values and behaviours are applicable across our organisation, in all roles and at all levels. They are important because they say what we stand for at the British Council and help us to deliver our strategy. We use them to guide our decision making, as well as guiding how we treat one another and the people we work with. These will be assessed in the selection process. Our values are:Open and Committed; Expert and Inclusive; Optimistic and Bold.The behaviours for each values pair can be found on ourIntranet SharePoint sitefor internal staff and at our Careers portal for external applicants.A connected and trusted UK in a more connected and trusted world.Equality , Diversity, and Inclusion(EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.The British Council iscommitted to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council?s Safeguarding policies for Adults and Children.If you have any problems with your application please email askhr@britishcouncil.orgPlease note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ?ASK HR? email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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