hireejobsgulf
Register for Job

Technical Support Engineer- Safety Pod (Tier 2)

1.00 to 10.00 Years   Pakistan   22 Jul, 2022
Motive Technologies Inc.
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Who We AreMotive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.About the Role:The Tier 2 Technical Support Engineer - Hardware - Safety POD is a technical customer support engineer that manages, tracks, diagnoses, and troubleshoots the most difficult Safety-related cases in Support. They also train, educate, assist, and provide guidance to other employees within Support and across the company. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends and understand the magnitude and scope of the issues before escalating directly to Tier 3.What You?ll Do:

  • Determine how to resolve Safety/Dashcam issues - what changes need to be made to underlying data/hardware/process and how to apply them with minimal user disruption.
  • Help customers with accident footage and telematics retrieval for case exoneration.
  • Determine root cause of errors/bugs -- use the data and tools we have to trace the origin of data inconsistencies and bugs and report them to Tier 3.
  • Perform analysis of data to determine impact/prevalence of issues -- use analytics tools like Grafana, Redash, AT&T Portal, etc.
  • Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues.
  • Communicate with customers if needed for escalated, urgent inquiries to minimize customer churn.
  • Taking end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
  • Provide Safety support to ENT customers.
What We?re Looking For:
  • Must have excellent written and verbal communications skills as well as strong customer service experience
  • Fluent in spoken and written English.
  • Team player and can work in a professional environment.
  • Computer Science/Engineering background.
  • Should be an exceptional performer.
  • Familiar with Hardware and Firmware level troubleshooting.
  • Participate in on-call rotation
Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Please donotlet an arrest or conviction record prevent you from applying for employment at Motive. Motive considers qualified applicants with arrest and conviction records.Please review our Candidate Privacy Noticehere.The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motives policy to require that employees be authorized to receive access to Motive products and technology.#LI-Remote

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved