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Technical Support Engineer - Fleet/Mobile Experience

1.00 to 10.00 Years   Pakistan   26 Jun, 2024
Motive Technologies Inc.
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Who we are:Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.Motive serves more than 120,000 customers ? from Fortune 500 enterprises to small businesses ? across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.Visit gomotive.com to learn more.About the Role:Technical Support Engineers (Mobile and Fleet Experience) manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support. They also train, educate, assist, and provide guidance to other employees within Support and across the company, as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends, and understanding the magnitude and scope of the issues before escalating directly to Technical Lead/Engineering.What Youll Do:

  • Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience.
  • Resolve support issues related to Motives products.
  • Investigate the source of errors/bugs using the data and tools available to us. Report inconsistencies and bugs to the Technical Lead/Engineering through Jira.
  • Assess the impact and prevalence of issues by analyzing the data to determine root cause..
  • Utilize tools developed by the engineering team to modify erroneous user/driver data for resolving technical support issues.
  • Providing constructive feedback to Tier 1 agents for training purposes and assisting with technical questions
  • Build trusting relationships with customers by communicating openly and interactively over phone chat and emails.
What Were Looking For:
  • 2 -3 years of experience in Customer Support, technical support, or software development, preferably customer-facing roles.
  • Bachelors Degree in Computer Science/Engineering or equivalent practical experience.
  • Familiarity with the software development process and tools for a SAAS based product.
  • Candidate must possess technical knowledge/troubleshooting skill and willingness to learn and excel
  • Candidate should be able to perform an in-depth root cause analysis
  • Basic knowledge of SQL and Python is a plus
Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Please review our Candidate Privacy Noticehere.The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motives policy to require that employees be authorized to receive access to Motive products and technology.#LI-Remote

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