Sr. IT Infrastructure Engineer I

Job Description

At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. Were pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.Were in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.We?re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.The Network Engineer will be responsible for the Systems & Network Administration, Maintenance and support, change, incident and problem management of all Careem managed IT systems.The Network Engineer will be responsible, managing and supporting the enterprise network, day to day support, incident management and the ongoing design and implementation of Infrastructure changes and enhancements, working closely with Senior Infrastructure engineers and lead.This role will therefore include responsibility for:Key Objectives and Responsibilities:

• The role of Network Engineer is to deploy, support and administrate IT infrastructure services and systems, voice and data network, MPLS, DPLC & wireless and multisite mesh networks. Monitor and maintain layer 1-7 and end to end support
• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Installing, configuring and supporting network equipment including routers, switches, SASE gateways, firewalls, WAN accelerators and aggregators, wireless networks
• Working on escalated Incidents from the IT Service Desk and ensuring that Incidents are updated daily with meaningful updates, quality and troubleshooting steps performed. Ensure that incidents are resolved within the set SLA?s.
• To be responsible for changes affecting the IT infrastructure and that such changes take place in a controlled and auditable manner.
• The network engineer is also required to ensure continuous improvement and will be responsible for infrastructure projects.Keeping up to date with latest technology changes and industry practicesDocumentation of CAREEM network infrastructure (HW/SW inventory, network documentations, etc.)Management of incidents to ensure rapid resolution. Including:Root cause analysis. Managing incidents to ensure all avenues are exploredWeighing up possible solutions and associated risk.

Administration :-

• Monitoring and reporting on IT Infrastructure and underlying Network Services
• Providing 24x7 second-line support and support escalation services
• Resolution of production incidents and underlying causes
• Accepting new systems or changes as fit for release
• Conducting Service Reviews with internal teams and suppliers
• Liaison with 3rd party suppliers
• Management of incidents to ensure rapid resolution. Including:
• Root cause analysis
• Ensuring necessary communication is sent to relevant parties
• Weighing up possible solutions and associated risk
• Ensuring completion of follow up actions
• Design/Review of all network changes
• Tracking and resolution of single points of failure within the infrastructure assisting project streams on infrastructure changes

Communication

• Effectively communicates relevant project information to superiors.
• Delivers engaging, informative and well-organized presentations.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.

Technical Knowledge

• Must have knowledge and experience of Datacenter management , Unified communication family suites, LANs, WANs, Wireless Networks, Virtualization, strong understanding TCP/IP protocol stack and network layer, Routing, Switching, MPLS networks, Firewalls, SASE networks, VPN technologies, system monitoring and management.
• Expose to VMware ESX and vCenter 4.x and all major virtualization infrastructure solutions. Exposure to Open Source technologies including Linux and
• VoIP telephony systems, and strong understanding of voice infrastructures
• IT security tools and techniques, Good working Knowledge of Information Governance and its application within IT. Possesses general understanding in the areas of application programming, database and system design.
• Prior Applications Integration experience; Software as a service Integration

Problem Solving

• Combine patience, determination, and persistence to troubleshoot issues
• Dynamic, results-oriented problem solver
• Easily understand, investigate and solve technical problems in a details driven attitude
• Skilled at evaluating options and generating solutions
• Strong problem-solving and analytical skills
• Troubleshooting equipment or situations
• Degree in computer science or similar discipline.Desired Certifications:Network + , CCNA, CCNPMCITP + AWS/Azure certifiedSecurity +ITIL

Desired Skills:

• Experience working within the industry is desirable
• Next Generation Firewalls
• MDM (Mobile devices management)
• Virtualization, VMWare, AWS , Active Directory, SSO, SASE
• LANs, WANs, TCP/IP protocol stack, Routing
• Managing heterogeneous network environments.

What well provide youIn addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.As a Careem colleague you will be able to:

• Be part of a remote-first environment (3 days remote in country and 2 days onsite per week)
• Work from any country in the world for 30 days a year
• Use Unlimited Vacation days throughout the year
• Access fitness reimbursements for health activities including: gym, health club and training classes.
• Work and learn from great minds
• Create impact in a region with untapped potential
• Explore new opportunities to learn and grow every day

Keyskills :