Software Engineer - DevOps

Job Description

Last date to apply: 21st August, 2022Position Title: Software Engineer ? DevOpsReporting to: Manager DevOpsJob Group: 1/2Location: IslamabadDivision: Telenor Global Shared Services Department: ITUnit: IT Expert Services - TDWhy should you join TelenorAt Telenor GSS Pakistan, we give you the opportunity to become a skilled professional in your chosen field of interest. Being rated as the top employer of the country, we enable you to realize your dreams in an environment of diversity and openness to new mindsets.Position relatedTelenor Global shared services ? Pakistan, a Shared Service Centre, is the service provider of IT Solutions and various allied IT and functional support services in the areas of finance, accounts, HR and SCM to the Telenor Group companies globally.One of our Group companies, Telenor Digital (Norway) is hiring IS/IT experts placed locally but working globally. As part of our Telenor Digital team you will run the operations of and do new operational development if requiredTelenor Digital exists to shape Telenor?s digital future and its work is key to transitioning the Telenor Group into a leading Internet Telco. As the home of Telenor?s high-tech development house, Telenor Digital creates globally scalable solutions within next-generation communication services, cloud services, e-commerce, and the ?Internet of Everything?.GoalsAs Operation engineer on the Global Backend Team you will be a vital player in making sure everything keeps working as intended, and ensuring our services are up and running around the clock and to provide efficient support to Telenor Digital customers in Nordic/Asia regionTypical day at workAs an Operations Engineer

• Responsibility for 24x7 operations work (Rotation basis).
• Surveilling re-actively TD product and system performance, such as:
  • Telenor Global ID (Connect)
  • Payment (incl. DOB)
  • Millom - Data Plan API
  • Infrastructure
• Executing troubleshooting / fixes according to SOP?s (Playbooks)
• The team is available to respond to incident failures at all times.
• The team is reactive and will respond to alarms from automated or manual systems, including incident reports received by phone.
• The team must be in a position to start addressing an incident no later than 5 minutes after receiving the alarm.
• During incident handling, the operations team is responsible for:
  • Triage the failure to determine that it meets the bar for 24x7 operations.
  • Follow playbooks to confirm the failure and attempt a resolution.
  • Coordinate with upstream and downstream partners if the failure is caused by or causing failures in external systems operated by partners.
  • Escalate unresolved failures to the responsible development team.
  • Escalate severe failures to Telenor Digital management for crisis management.
• Record information about alarm handling, such as root cause analysis and cost (time) of resolution.
• You are expected to participate in the full process, starting with understanding the requirements and ending with testing the finished feature.
• Work closely with your counterparts in Norway. We value the ability to work in short iterations and quickly adapt to new requirements.
• Raise flag where delays are encountered, or risk is identified
• Perform work like a team player
• Develop excellent business knowledge and apply it
• Ensure Telenor Way and Values are followed in day to day work

Eligibility CriteriaEducation: :Bachelors/Master?s degree in IT/Engineering/Computer Sciences or equivalentWork experience:

• 2-5 years of professional experience is desired.
• Excellent in problem solving, critical thinking and communication skills.
• Experience with distributed computing and cloud-based computing (AWS)
• Experience with Linux UN*X, Java, networked services (HTTP / REST), databases (SQL and/or NoSQL) required.
• Knowledge and experience with object oriented programming will be a plus.
• The ideal candidate has product development experience building dependable, large scale distributed software systems.
• Be proficient in all areas of SDLC? analysis, design, implementation, testing, performance tuning, debugging and operations.
• Experience with payment related products would be a plus.

Interpersonal/Professional Skills:

• Ability to work independently
• Excellent problem solving skills,
• Task oriented with focus on deliverables
• Innovative with an analytical mindset
• Capable of meeting deadlines while ensuring quality
• Be able to work under pressure in a challenging environment
• Fluency in English language
• Ability to travel frequently and over extended periods
• Ability to work within multiple time zones and diverse cultures

Work proactively following self-driven approachPotential Career Path:ùCross functional ? Architect position of other domains/functionsùVertical ? Manager Center of ExcellenceùOpportunities in similar role in TP locally and GSS and Telenor group globally

Keyskills :