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Service Analyst

1.00 to 10.00 Years   Pakistan   18 Apr, 2023
Diebold Nixdorf
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Position Overview Provides day-to-day technical support for team members and system users of network infrastructure and internal desktop systems. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues. Maintains passwords, data integrity and file system security for the desktop environment. Recommends hardware and software solutions, including new equipment acquisitions, software and upgrades. May conduct training to help computer users understand and optimize basic and specialized applications.Key Responsibilities

  • Provides desktop support services for broader areas of the organization and for more complex systems and high priority business users.
  • Provides technical and user support for system hardware, software and network connectivity across multiple groups/areas within the company.
  • Identifies and resolves complex user incidents with Windows PCs and Macs.
  • Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.
  • Ensures system hardware, software, applications and other components are maintained, upgraded and assessed on a routine and consistent basis.
  • Leads desktop support projects when required to address and resolve critical and complex system issues.
  • Impacts overall team effectiveness.
  • May provide informal support to less experienced team members.
Required Qualifications
  • BA/BS degree and 4-6years? relevant experience OR equivalent combination of education and experience.
Why should you join Diebold Nixdorf?Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.?Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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