Senior DevOps Expert - ServiceNow

Job Description

Last date to apply:6th Nov, 2022Position Title: Senior DevOps Expert - ServiceNowReporting to:Director Service Support & ToolsJob Group: 3Location: IslamabadDivision: Telenor Global Shared Services PakistanDepartment: DCP ITSquad: Service Support & ToolsWhy should you join TelenorTelenor gives you the opportunity to become a skilled professional in your chosen field of interest. Rated as the top employer of the country, Telenor enables you to realize your dreams in an environment of diversity and openness to new mindsets.Position RelatedThe successful candidate will be considered as ServiceNow subject matter expert and will be responsible for the analysis, design, development, testing and implementation on the ServiceNow platform. Successful candidate will also act as the Solution Architect & Business Analyst and will work with Technical teams to ensure that administration and implementation are conducted per GSS target architecture, procedures and best practices.Goals

• To analyze design & develop robust solution as per GSS target architecture, ServiceNow best practices and guidelines
• Adhere to the GSS Security and Privacy guidelines in all deliveries.
• Meeting SLA, KPI?s and customer satisfaction related to tool
• Implement and continuously improve the user interface and entire journey
• Implementation of automation initiatives to bring in efficiency
• Implement ServiceNow SecOps for vulnerability scanning

• As a ServiceNow Developer you will play an important role in driving its strategic direction as well as supporting its continual development and enhancement. You will work within a team of ServiceNow Administrators and Developers.
• Support the squad in the improvement of the existing ServiceNow platform. The position requires a diverse background in ITSM, CSM & HR case management process
• Serve as subject matter expert and deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and applications.
• Delivering effective and timely solutions through the application of business rules, client scripts, UI policies, UI Actions, ACL?s and configuration of forms and workflows
• Developing custom widgets and UI/UX changes on service and customer portal
• Manage ServiceNow version updates and new releases which include planning, testing, documentation, analysis of new functionality and its impact and implementation of the release
• Build and Deploy script includes, scheduled jobs, import sets, and transform maps
• Provide advanced support for Service Now by troubleshooting, implementing bug fixes and root cause analysis etc.
• Building, configuring and supporting integrations between ServiceNow and other internal and external applications using SOAP/REST and other modern integration techniques
• Develop functional, technical and architectural design documentations.
• Develop UI mockups and prototypes that clearly illustrate how a solution will function and what it will look like.
• Maintain production system reliability through utilization of Change Management process
• Actively engage in system testing including writing test cases and creating and utilizing automated test scripts.
• Drive the UI/UX improvements to the overall user-experience ? UI, processes, and information architecture
• Creating robust processes and applications that are dependent upon external APIs
• Integration of MS Defender, Sentinel with ServiceNow for security incident detection and remediation.
• Maintaining and continuously improving the solution

• Education: Bachelors degree in Computer Science, Information Systems or Engineering is required, or a demonstrated equivalence in work experience
• Certification: ServiceNow CSA or CAD certified (good to have), ServiceNow implementation /devops certification, could be from ITSM, HR Case Management or CSM (good to have)

• 5+ years of experience in ServiceNow implementation, development, and administration
• Experience in ServiceNow Advanced Scripting & Integrations
• Experience gained in a client-facing environment
• Experience with ServiceNow upgrades
• Working within Agile methodologies
• Writing and evaluating technical and functional requirements
• Experience in creating HLD & LLD documentations
• Hands-on Experience launching and managing multiple modules ITSM, HR Service Deliver, CSM & ITOM modules
• Strong JavaScript capabilities & using the ServiceNow Glide JavaScript libraries
• Experience with custom layouts using Angular
• Experience piloting and driving new modules and functionality
• Experience with SecOps implementation /operations in ServiceNow
• Experience related to workflow and automation features in ServiceNow
• Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones

• Domain lead /lead architect
• Director Service Support & tools

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