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Quality Assurance Analyst - Customer Success

1.00 to 10.00 Years   Pakistan   26 Jun, 2023
CureMD
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Its fun to work in a company where people truly BELIEVE in what theyre doing!CureMD is an organization that caters to the needs of diverse healthcare individuals by means of our products and cutting-edge technology that simplifies clinical decision-making, streamlines administrative operations, and ensures compliance to industry standards and best practices, ultimately saving time and effort to save lives and maximize value. Established in 1997, CureMD is headquartered in New York, USA with a thriving R&D facility in Lahore, Pakistan. The Quality Assurance Analyst will be responsible for ensuring that the support team provides high-quality customer service. The analyst will monitor and evaluate customer interactions, provide feedback and coaching to team members, and develop and implement quality assurance processes to improve the overall performance of the customer success team.Key Responsibilities

  • Monitor and evaluate customer interactions with the support team through listening to phone calls and reviewing written communications on tickets
  • Provide feedback and coaching to team members on ways to improve their performance and customer service skills
  • Identify and report any trends or patterns in customer complaints or issues
  • Develop and implement quality assurance processes and procedures to improve the overall performance of the support center
  • Collaborate with the team leads to identify areas for improvement and implement changes
Minimum Qualifications
  • Minimum of 2 years of experience in a call center quality assurance role
  • Strong knowledge of customer support operations and customer service best practices
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Experience with call center monitoring and evaluation tools
  • Strong attention to detail and ability to identify patterns and trends
With CureMD you will not only have the opportunity to progress professionally, but also personally for we take pride in not just being a technology company with people but a peoples? company with technology. As a family we, at CureMD, focus on growth mindset backed by zealous culture that resonates our passion and our voice i.e. Let?s save lives together.Compensation & Benefits:
  • Competitive base salary and yearly bonus
  • Health benefits (Outpatient, Inpatient, Maternity)
  • Provident Fund company match up to 8% of the base salary.
  • Company sponsored trainings, workshops, education and development programs
  • Collaborative yet fun-loving atmosphere: space that fosters employee wellbeing
  • Commuter support, supportive workspaces, gym facility and day care for babies
We believe that in addition to hiring the best talent, a strong sense of values leads to innovative ideas that results in creation of improved products and services. As such, we seek infectious personalities that seek to make a lasting impact on care model innovations, digital transformation & interoperability.With CureMD you will not only have the opportunity to progress professionally, but also personally for we take pride in not just being a technology company with people but a peoples? company with technology. As a family we, at CureMD, focus on growth mindset backed by zealous culture that resonates our passion and our voice i.e. Let?s save lives together.

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