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Outsourcing Deliver Manager

1.00 to 10.00 Years   Pakistan   18 Feb, 2023
S&P Global
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

The Role: Outsourcing Delivery ManagerGrade: (relevant for internal applicants only) 10Location: Islamabad, PKDepartment Overview˙S&P Global WSO is an industry leader in leveraged loan and high-yield solutions and provides comprehensive products and services for portfolio management, administration, reporting, and analysis.˙˙Role OverviewS&P Global is seeking an experienced & motivated person to strategically manage both client relationships within the Portfolio Management Services group, as well as manage a team of Individual Contributors responsible for daily execution.˙ The individual will be responsible for managing client-driven strategy and client support throughout multiple aspects of the business.˙ Additional responsibilities include coordination of issue resolution, training, reporting, and keen understanding/presentation of the clients business structure, pipeline, and market footprint. Finally, this individual will help set the vision of our team, as well as the daily tone of positive client experiences.˙˙Duties & Accountabilities˙

  • Help source, recruit and retain top talent˙
  • Responsible for 1-3 clients who utilize the WSOWeb outsourcing solution.˙ Client types include Asset Managers, Banks, Hedge Funds, Mutual Funds, & Total Return Swap programs˙
  • Responsible for client task management as it relates to daily deliverables, product improvements, the strategic roadmap for your clients, and the prioritization of these expectations˙
  • Manage a team strategy around a set focus of clients who utilize the WSOWeb outsourcing solution˙
  • Team size: 5-7 Individual Contributors˙
  • Manage performance feedback of each team member through coaching/training by way of quarterly assessments, frequent one-on-one conversations and shared client interaction˙
  • Ensure the team meets and/or exceeds internal metrics˙
  • Find ways to enhance our service offering by creating hybrid roles, providing expanded client coverage and continuing to train/transfer daily BAU activities to India˙
  • Create the proper controls within the team to avoid any data breaches˙
  • Complete special projects as assigned˙
˙Business Competencies˙Education and experience˙
  • BA or BS or equivalent experience˙
  • Accounting / Finance Major preferred˙
Commercial awareness
  • Banking or investment industry experience˙
  • Customer relations experience˙
Management requirements˙
  • 2-4 years of tangible experience managing a team of individual contributors in the financial services industry˙
˙Personal Competencies˙Personal impact˙Strong work ethic ? organized, detail oriented, analytical, task driven˙Technical awareness through software applications˙Adept at building strong client relationships with an emphasis around overall client execution˙Communication˙Strong verbal and written communication skills are required˙Teamwork˙Strong leadership qualities around team participation and dynamic˙Sets a tone and vision for your team˙About S&P Global Market Intelligence:At S&P Global Market Intelligence, we know that not all information is important?some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence˙-----------------------------------------------------------Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.˙ Only electronic job submissions will be considered for employment.˙˙˙If you need an accommodation during the application process due to a disability, please send an email to:?EEO.Compliance@spglobal.com?and your request will be forwarded to the appropriate person.?˙˙US Candidates Only:˙˙The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf?describes discrimination protections under federal law.˙-----------------------------------------------------------BSMGMT201 - Senior Professional (EEO Job Group), BSMGMT202.1 - Middle Professional Tier I (EEO Job Group), BSMGMT202.2 - Middle Professional Tier II (EEO Job Group)

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