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Manager - Technical Success

1.00 to 10.00 Years   Pakistan   01 Mar, 2023
ThoughtSpot
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

What makes ThoughtSpot a great place to work?To make our dent in the universe, we seek employees with unique identities, backgrounds, and perspectives that want to build an inclusive, respectful company culture and truly challenge the status quo. We are very deliberate about building a culture focused on selfless-excellence, continuous learning and improvement (2% done) achieved through diversity (balance-for-the-better) and inclusion.We are looking for a Manager, Technical Success, to build and manage a team of Technical Success Specialists. You will lead a high-performing team of Technical Success Specialists providing 24x7 Support to ThoughtSpot customers. This role involves mentoring and career development of Technical Success Specialists, development of Technical Success processes, and cross-functional engagement with Sales, Customer Success, Support, and Engineering organizations. The Technical Success team will drive adoption and success within a portfolio of small and medium business (SMB) accounts. Your team will drive customer business value and outcomes by merging ThoughtSpot?s products and services with their strategic business goals.What Youll Do:

  • Prior customer-facing experience in a customer success, technical support, or consulting role, with account management skills.
  • Preferable hands-on experience with data warehousing ecosystems.
  • Familiarity with data and analytics tools, and ETL tools.
  • Previous experience supporting customers in the US or EMEA regions.
  • Willingness to work shifts to manage a team supporting different regions.
What Youll Bring:
  • Hire, build, and manage a team of Technical Success Specialists (TSS).
  • Set qualitative and quantitative targets for the team, in alignment with ThoughtSpot?s Customer Success objectives.
  • Partner with Customer Success to ensure value realization, and increase adoption and return on investment for ThoughtSpot customers.
  • Define Technical Success processes to onboard new customers.
  • Create best practices from technical use cases, to increase adoption.
  • Coach and provide feedback to TSSs.
  • Assess team performance and develop action plans for continuous improvement.
#LiThoughtSpot for AllBuilding a diverse and inclusive team isnt just the right thing to do for our people, its the right thing to do for our business. We know we can?t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work.We?re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive.Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.To all recruitment agencies: ThoughtSpot does not accept agency resumes. Please do not forward resumes to our jobs alias, ThoughtSpot employees, or any other organization location. ThoughtSpot nor its employees are not responsible for any fees related to unsolicited resumes.About ThoughtSpotThoughtSpot is the Modern Analytics Cloud company. Our mission is to create a more fact-driven world with the easiest to use analytics platform. With ThoughtSpot, anyone can leverage natural language search and AI to find data insights and tap into the most cutting edge innovations the cloud data ecosystem has to offer. Companies can now put the power of their modern data stack in the hands of every employee, extend the value of their data to partners and customers, and automate entire business processes. ThoughtSpot?s web and mobile applications improve decision-making for every employee. With ThoughtSpot?s developer-friendly platform, customers can also embed consumer-grade analytics into their SaaS offerings or build entirely new interactive data apps that engage users and keep them coming back for more. Organizations like Walmart, BT, Daimler, Medtronic, Hulu, Royal Bank of Canada, Nasdaq, OpenTable, Workato, and Nationwide Building Society rely on ThoughtSpot to transform how their employees and customers take advantage of data.

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