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Manager - IT Operations

1.00 to 10.00 Years   Pakistan   04 Jul, 2023
Open Text Corporation
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.˙The OpportunityThe IT Operational Manager position requires a professional with great leadership, interpersonal and communication skills. You will have extensive knowledge and expertise in the systems operational field. You will have extensive knowledge of SaaS Applications, understand how the infrastructure behind them works, and create exceptional experience outcomes for internal and external customers.. You can expect to continually learn at Open Text, developing new skills from various experiences. It also calls for strategic thinking and the use of decision-making authority. Candidates need strong project management experience and the ability to monitor and manage multiple initiatives concurrently, as well as excellent staff management skills.˙The Ops Center role is a crucial part of our organization and is at an exciting time for OpenText as we seek to scale and optimize our internal and external processes, transforming and delivering a customer experience that delights across all touch points.You are great at

  • Extensive leadership, management, communication, interpersonal and collaboration skills.
  • Proven ability to build high performing teams in a high paced and demanding customer environment.
  • Ability to prioritize and balance multiple priorities in a fast-paced environment.
  • Lead employee development through clear goal setting, establishing development plans, regular 1:1, and performance reviews
  • Manage tools, systems and procedures to ensure dynamic management of issues and customer management
What it takes
  • Drive and support development across your team, identifying the engineers? aspirations and working with the business internally on upskilling skillsets.
  • Manage and monitor the Service Operations team?s productivity
  • Define a clear training schedule for the Service Operations teams to ensure they are trained and developed in accordance with the technologies supported.
  • Hire, develop and retain highly responsive and customer focused engineers to ensure effective operation of the department
  • Ensure continual service improvement within the Ops Team including but not limited to automation of tasks and reporting, working closely with Problem Management, reduce expenditure and routine administration task
  • Create reports to help manage and improve the performance and KPIs of the team and service being provided.
OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.

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