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IT Technology Services Associate

1.00 to 10.00 Years   Pakistan   04 Jul, 2023
SAP
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!ÿ :SPM (Sales Performance Management) NOC (Network Operations Center) goal is to monitor proactively and respond to applications, servers, or services in distress before this causes unplanned outages (SEV1 (Severity 1)). This would be in areas which include but would not be limited to Network/server, database health, database, app zone, reporting zone disc space consumption, analyses of the workload running against the databases, applications, and the availability to automatically identify any issues that need our attention.Experience Requirements:Monitoring Experience - Experience in Monitoring Production environments, Networks, Applications availability, performance alerts using monitoring tools ? SolarWinds, Dynatrace and other alerting tools

  • Basic Network Troubleshootingÿ? Using PING, TELNET, SSH etc.
  • Basic IT Troubleshootingÿ? On Windows and Linux O/S
  • Coordinationÿ? Being able to work with multiple IT Teams such as Infrastructure, Database, Network teams and escalate until issue is resolved.
  • Ticket Managementÿ? Experience using ServiceNow or JIRA.
  • Documentationÿ- Must be able to track and document issues and resolutions and be able to share the details so that others can understand with no issue.
Soft Skill Requirements:ÿ
  • Teamworkÿ? Being able to work with a team and having a positive attitude.
  • English Speakingÿ? You will be working with different teams based globally. You must be able to understand and be easy to understand.
  • Time Managementÿ? Must have excellent time management and organizational skills.
  • Ability to Learnÿ? You will need to learn many different systems and processes.ÿ
  • Proceduresÿ? You must be able to follow procedures while also speaking up when you see room for improvement.
  • Responsivenessÿ? Being able to respond fast to any email, ticket or chat is especially important.
  • 24/7ÿ- Must be able to work in a rotating shift schedule.
Nice to Haves (Not Required but preferred):ÿ
  • Experience using or managing SolarWinds
  • Experience using or managing Dynatraceÿ
  • Experience using or managing Splunk?ÿ
  • Any Microsoft Certificationÿ
  • Any Linux Certification
We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP?s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone ? regardless of background ? feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.comFor SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 372730 ÿ| Work Area: Information Technology ÿ| Expected Travel: 0 - 10% ÿ| Career Status: Graduate ÿ| Employment Type: Regular Full Time ÿ | Additional Locations: #LI-Hybrid.ÿ

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