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Help Desk Specialist

1.00 to 10.00 Years   Pakistan   13 Jun, 2023
inbox
1 Jobs Openings
Job LocationPakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Inbox Business Technologies, a leading Information Technology and Services company, is seeking a skilled Help Desk Specialist to join its team. The ideal candidate will be responsible for providing frontline technical assistance and support to end-users and internal stakeholders. The successful candidate will report to the Technology department.The Help Desk Specialist will be responsible for responding to queries, diagnosing and resolving technical problems, and ensuring customer satisfaction. The role requires excellent communication skills, a strong customer service orientation, and the ability to troubleshoot and resolve technical issues effectively.Responsibilities

  • Responding to technical queries and providing telephone support for end-users.
  • Providing technical support to internal stakeholders, including troubleshooting software applications and account/network access.
  • Documenting all technical issues, inquiries, and service requests in the ticketing system.
  • Collaborating with other members of the technical team to identify and resolve systemic issues.
  • Providing technical assistance and guidance to team members.
  • Performing hardware and software testing on new systems and technologies.
  • Providing necessary support to the IT Help Desk Manager to meet service level agreements.

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